Ace Waves
AI agent platform to automate and monetize customer service
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AI agents that autonomously resolve complex customer support cases and drive revenue across all channels while integrating with existing tools.
About Ace Waves
Ace Waves is an AI agent platform built for consumer brands, ecommerce, DTC, marketplaces, subscriptions, gaming, and telecommunications companies. The platform uses Agent Graph, its core technology, to create a visual system of specialized AI agents that work end-to-end inside existing tools like helpdesks, CRMs, order management, billing, and payment systems. Agents resolve complex multi-step cases including refunds, subscription changes, and order disputes while maintaining full visibility and traceability of every decision.
The platform covers the entire customer journey from pre-purchase questions and onboarding through account, billing, orders, technical support, to retention and win-backs. It operates across voice, chat, email, and social channels in 90+ languages, around the clock. Agents can take real actions in customer systems, reason freely within guardrails, and escalate cases to humans when unclear or sensitive. Revenue opportunities like churn prevention and upselling are integrated into support workflows.
Ace Waves includes a Forward-Deployed delivery model where dedicated engineers embed with customer teams to map procedures, build integrations, and run rollouts without requiring the customer to become AI experts. The platform achieves full traceability with logging of what agents read, checked, used, and why they acted.
- workflow automation
- ai agents
- enterprise
- saas
- multi-channel
- integration
- revenue optimization
- customer support automation
Features worth knowing
- Multi-step case resolution including refunds, subscription changes, order disputes
- Native integrations with helpdesk, CRM, order management, billing, and payment tools
- Automated escalation to humans for unclear or sensitive cases
- Revenue optimization through churn prevention and upselling
- Context-aware natural conversation across channels
- Support across full customer journey from pre-purchase to retention
- Voice, chat, email, and social channels in 90+ languages
- Complete decision transparency and traceability logging
- Agent Graph visual system with real-time coordination
- Forward-Deployed delivery with embedded engineers
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Ace Waves metrics
| Metric | Value |
|---|---|
| Domain Rating | 19 no change since last check |
| Trust Flow | 6 no change since last check |
| Citation Flow | 29 no change since last check |
| Referring domains | 55 no change since last check |
| External backlinks | 487 no change since last check |
Ahrefs Domain Rating scanned 6 Nov 2026, updated 4 Nov 2026. Main topic: Reference/Museums (5). Majestic scanned 4 Nov 2026, updated 4 Nov 2026. Link stats via Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.
Ace Waves domain facts
Reveal the domain facts
| Domain age | 14 years |
|---|---|
| Registered | |
| Expires | |
| Registrar | Porkbun LLC |
| DNSSEC | Signed |
Ace Waves launch results
| Measure | At launch, then latest |
|---|---|
| Domain Rating (Ahrefs) | 19 to 19 no change since launch 4 Nov 2026, then 5 Nov 2026 |
| Trust Flow (Majestic) | 6 first measured 4 Nov 2026 |
| Referring domains (Majestic) | 55 first measured 4 Nov 2026 |
Day 1 since launch. Next receipt: day 30, 4 Dec 2026. The figures report a change; they do not say what caused it, and many things can. No figure here is a guess.
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FAQ
- Where others deflect, we resolve
- Ace Waves agents fully handle complex work that usually gets sent to support reps, including multi-step cases like refunds, subscription changes, and order disputes. They work inside your current systems and take real actions rather than just answering questions.
- How do conversations feel natural?
- The agent reads the conversation, holds context, and works out what the customer actually means rather than matching keywords. Responses are formed in the moment, not pulled from a script, so different customer emotions are handled differently.
- What is Agent Graph?
- Agent Graph is Ace Waves' core technology that turns your support operations into a visual system of specialized agents. It coordinates them in real time, with each agent having access only to the tools, knowledge, and rules its job requires, and they analyze and decide within guardrails you set rather than following a rigid script.
- How long does it take to go live?
- Ace Waves agents can go live in weeks, not quarters. The platform includes Forward-Deployed delivery where dedicated engineers embed with your team, map procedures, build integrations, and handle the rollout without requiring you to become AI experts.
- Can agents drive revenue?
- Yes. Agents work the moments where revenue is at stake by catching churn at the point of cancellation, turning refunds into replacements, and identifying upsell opportunities. The conversation that only costs money becomes a revenue driver.
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