IrisAgent
Grounded AI customer support that resolves tickets, assists agents, and scores every conversation
- Upvotes
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- DR
- 52 no change since last check
- Followers
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- Since
- 2019
An AI customer support layer for Zendesk, Salesforce, and other helpdesks that resolves chats, emails, voice, and texts with grounded accuracy and no
About IrisAgent
IrisAgent is an AI customer support platform that sits beside the helpdesk you already run, including Zendesk, Salesforce, Intercom, Freshworks, and HubSpot. It resolves chat, email, voice, and text conversations by grounding every response in your knowledge base, past tickets, and Smart Operating Procedures. The platform assists human agents with suggested replies, scores 100% of conversations with AutoQA, and surfaces customer insights with Support Analyst. Teams go live in 24 hours without replacing their existing helpdesk.
- voice ai
- ticket automation
- no-hallucinations
- zendesk integration
- ai customer support
- grounded ai
Features worth knowing
- Resolve chat, email, voice, and text conversations automatically
- Agent Assist with suggested replies and next steps
- Support Analyst for conversation insights and trends
- Smart Operating Procedures in plain English
- Grounding in knowledge base and past tickets
- Bi-directional sync with Zendesk, Salesforce, Intercom, Freshworks, HubSpot
- Voice AI for phone support resolution
- Hallucination Removal Engine with 95%+ accuracy
Pricing
Pricing model: Freemium
Free plan with IrisGPT chatbot and AI Search widget. Standard plan starting at $500/month. Enterprise custom pricing.
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IrisAgent metrics
| Metric | Value |
|---|---|
| Domain Rating | 52 no change since last check |
| Trust Flow | 16 no change since last check |
| Citation Flow | 38 no change since last check |
| Referring domains | 352 no change since last check |
| External backlinks | 1,860 no change since last check |
Ahrefs Domain Rating scanned 11 Nov 2026, updated 9 Nov 2026. Main topic: Computers/CAD and CAM (16). Majestic scanned 9 Nov 2026, updated 9 Nov 2026. Link stats via Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.
IrisAgent domain facts
Reveal the domain facts
| Domain age | 6 years |
|---|---|
| Registered | |
| Expires | |
| Registrar | Squarespace Domains II LLC |
| DNSSEC | Signed |
IrisAgent launch results
| Measure | At launch, then latest |
|---|---|
| Domain Rating (Ahrefs) | 52 to 52 no change since launch 9 Nov 2026, then 10 Nov 2026 |
| Trust Flow (Majestic) | 16 first measured 9 Nov 2026 |
| Referring domains (Majestic) | 352 first measured 9 Nov 2026 |
Day 1 since launch. Next receipt: day 30, 9 Dec 2026. The figures report a change; they do not say what caused it, and many things can. No figure here is a guess.
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FAQ
- What does IrisAgent do?
- IrisAgent adds AI resolution, agent assistance, conversation analysis, and quality scoring to the helpdesk a support team already uses. Teams automate routine support work while keeping a human handoff for cases the AI is unsure about.
- How long does it take to go live?
- Most teams connect their helpdesk and go live within 24 hours. IrisAgent grounds the AI on your knowledge base, past tickets, and Smart Operating Procedures so answers and workflows match how your team already works.
- Do we have to replace Zendesk or our contact center?
- No. IrisAgent works beside the ticket in Zendesk, Salesforce, Intercom, Freshworks, HubSpot, and similar tools. You keep your stack and add grounded AI, Agent Assist, AutoQA, and Support Analyst next to it.
- What makes IrisAgent grounded and hallucination-free?
- Every response is grounded in your actual data including knowledge base, SOPs, ticket history, and connected systems rather than generated freely. The Hallucination Removal Engine validates each answer against your sources before it ships, so the AI won't invent policies or facts.
- How accurate are the AI responses?
- IrisAgent achieves 95%+ accuracy by validating answers against your knowledge base before responding. Because grounding is retrieval-based, accuracy improves as your content improves.
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IrisAgent has a free listing. The owner can unlock the full profile with a paid launch for $5:
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Makers
- Palak Dalal BhatiaFounder
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