FirstReply
AI customer service assistant that answers your customers automatically across email, chat, WhatsApp and social messages in one shared inbox
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An AI-powered customer service assistant that automates responses to customer inquiries across multiple channels while keeping humans in control of important
About FirstReply
FirstReply is an AI assistant designed to help small businesses manage customer support efficiently. It centralizes communications from email, website chat, WhatsApp Business, LinkedIn, Facebook Messenger, Instagram, and app store reviews into a single shared inbox. The AI can automatically answer routine customer questions or draft replies for human review, supporting almost any language with automatic translation. Users maintain full control over what gets sent, with the AI handling categorization, routing, and personalization of responses based on custom contact fields and imported knowledge bases.
- ai-assistant
- omnichannel
- small business
- multilingual
- automation
- shared inbox
- customer service
Features worth knowing
- Centralized inbox for email, WhatsApp, chat, LinkedIn, Facebook Messenger, Instagram, and app store reviews
- Automatic reply drafting with human review option
- Automatic translation to and from customer language
- Knowledge base import from Notion, GitBook, ClickUp, GitHub, helpdesk or website
- Automatic request categorization and prioritization
- Request priority management and assignment
- Reporting dashboard with support metrics
- Website chat widget integration
- API access for custom integrations
Pricing
Pricing model: Freemium
Basic: $39/month (3 channels, 5 team members); Startup: $79/month (8 channels, 15 team members); Business: $199/month (20 channels, 25 team members). All plans include unlimited conversations and contacts, and start with a 14-day free trial.
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FirstReply metrics
| Metric | Value |
|---|---|
| Domain Rating | 4 no change since last check |
| Trust Flow | 0 no change since last check |
| Citation Flow | 15 no change since last check |
| Referring domains | 6 no change since last check |
| External backlinks | 7 no change since last check |
Ahrefs Domain Rating scanned 11 Nov 2026, updated 11 Nov 2026. Majestic scanned 11 Nov 2026, updated 11 Nov 2026. Link stats via Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.
FirstReply domain facts
Reveal the domain facts
| Domain age | 4 years |
|---|---|
| Registered | |
| Expires | |
| Registrar | 101domain GRS Limited |
| DNSSEC | Not signed |
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FAQ
- Is there a free trial?
- Yes. Every plan starts with a 14-day free trial. No credit card is required, and you can cancel at any time.
- Which channels can I connect?
- You can connect email (SMTP/IMAP), website chat, WhatsApp Business, LinkedIn, Facebook Messenger, Instagram, App Store and Google Play reviews, and more. All conversations arrive in one shared inbox.
- Does FirstReply answer my customers automatically?
- That is up to you. FirstReply can answer routine questions automatically, or draft replies for your team to review before they are sent. You always stay in control.
- Which languages does FirstReply support?
- FirstReply understands and answers in almost any language. Incoming requests are automatically translated into your preferred language, and replies are written in the language of your customer.
- Will my data be private and safe?
- FirstReply takes data security seriously. Servers are hosted in a highly secure, GDPR compliant data center, and the application is always up to date with the latest security patches. All plans include SSL encryption to keep your data safe.
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