AxoDesk

About AxoDesk

AxoDesk is an AI-powered customer conversation management platform that unifies messaging across WhatsApp, Instagram, Messenger, Email, and Live Chat in a single shared inbox. It captures Meta Ads leads, syncs Shopify commerce context, and sends conversion outcomes back to Meta CAPI for closed-loop attribution.

The platform automates lead follow-up through configurable workflows with triggers, conditions, and actions. Teams can route conversations by skills or custom rules, access full customer context across channels, and collaborate with internal notes and mentions.

AxoDesk provides real-time analytics across all channels, CSAT monitoring, and operational metrics for workforce planning. It includes an AI assistant trained on company knowledge bases, saved replies, and broadcast campaign management for WhatsApp and Email.

• team collaboration
• omnichannel inbox
• lead routing
• shopify integration
• whatsapp crm
• conversation automation
• meta ads integration

FAQ

Can I change my plan later?

Yes, you can upgrade, downgrade, or cancel your subscription at any time directly from your billing settings. Plan upgrades take effect immediately with prorated charges, while downgrades or cancellations take effect at the end of your current billing cycle so service is never interrupted.

Is there a free trial, and what is included?

Yes, all plans include a 14-day free trial with full access to all features under that plan, including connecting your own custom email domain, setting up live chat, and inviting your team members. No credit card is required to start your trial, and you can cancel anytime without obligation.

What counts as a conversation in AxoDesk pricing?

A conversation is defined as an uninterrupted exchange between one customer contact and your team within a 24-hour session window across any connected messaging channel. A session starts when your team sends a message or when a customer sends a message to your business.

Can I add more agents beyond what is included in each plan?

Yes, you can easily scale your team as needed. Additional agent seats can be added directly from your workspace settings. Extra agent seats are charged at $12/agent/month on the Growth plan. Extra agent seats are not supported on the Starter plan; you must upgrade to Growth if you need more than 2 seats.

How does Meta's WhatsApp Business API billing work?

Meta charges for WhatsApp Business API based on 24-hour conversation sessions divided into categories: Utility (transactional updates), Authentication (OTP login codes), Marketing (promotions), and Service (inbound user-initiated queries). Each category has specific rates depending on the country code of the recipient. The first 1,000 Service conversations each month are free under Meta policies.