Yuma AI vs FirstReply

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Yuma AI compared with FirstReply
Detail	Yuma AI	FirstReply
What it does	AI agents for ecommerce that automate support, sales, and social conversations end to end	AI customer service assistant that answers your customers automatically across email, chat, WhatsApp and social messages in one shared inbox
Stage	Not given	Not given
Founded	2022	Not given
Based in	US	AT
Pricing model	Paid	Freemium
Pricing	Performance-based pricing: pay only for fully resolved tickets. Starter plan: $14,400/year for ~12,000 resolutions/year (~$1.20 per resolution). Growth plan: $40,000/year for ~48,000 resolutions/year (~$0.83 per resolution). Scale plan: $90,000/year for ~120,000 resolutions/year (~$0.75 per resoluti	Basic: $39/month (3 channels, 5 team members); Startup: $79/month (8 channels, 15 team members); Business: $199/month (20 channels, 25 team members). All plans include unlimited conversations and contacts, and start with a 14-day free trial.
Key features	89% ticket automation rate End-to-end ticket resolution with real actions Support for 180+ languages Multi-channel support: email, chat, social, voice 50+ ecommerce integrations SOC 2 Type II compliant and GDPR/CCPA certified 15-20 quality control checks per reply Gradual rollout with quality review Dedicated account manager and onboarding	Centralized inbox for email, WhatsApp, chat, LinkedIn, Facebook Messenger, Instagram, and app store reviews Automatic reply drafting with human review option Automatic translation to and from customer language Knowledge base import from Notion, GitBook, ClickUp, GitHub, helpdesk or website Automatic request categorization and prioritization Request priority management and assignment Reporting dashboard with support metrics Website chat widget integration API access for custom integrations
What makes it different	Charges only for fully resolved tickets, not conversations or escalations Works inside your existing helpdesk without migration Takes real backend actions on orders and subscriptions Built specifically for ecommerce with 70-89% automation rates No implementation fee and free 30-day trial	GDPR-compliant data processing with servers in secure European data centers Built by the team behind timesheet.io with experience running their own support operations Supports almost any language with automatic translation 14-day free trial on all plans with no credit card required
Community votes	0	0
DR (Domain Rating by Ahrefs)	60 +1 (up) since last check	4 no change since last check
Trust Flow (Majestic)	12	0
Citation Flow (Majestic)	39	15
Referring domains (Majestic)	898	6

6 details filled in for both companies.

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