Yuma AI
AI agents for ecommerce that automate support, sales, and social conversations end to end
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- 59 no change since last check
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- 2022
Yuma AI automates ecommerce customer service, sales, and social conversations end to end using AI agents that resolve tickets, take real actions, and keep
About Yuma AI
Yuma AI is a customer service automation platform built for ecommerce brands. It connects to your helpdesk and ecommerce platform, then uses AI agents to handle support tickets end to end by taking real actions like processing refunds, managing returns, and updating orders—just like human agents would. The platform also includes Sales AI for pre-purchase questions, Social AI for automating social media comments and messages, Chat AI for live chat support, and Voice AI for phone support. Yuma resolves up to 89% of tickets without human intervention and works with major helpdesks like Gorgias, Zendesk, and Salesforce Service Cloud without requiring migration. Setup takes one to two weeks with help from a dedicated account team at no extra cost.
- ai automation
- helpdesk
- support tickets
- ecommerce
- social-media
- live chat
- customer service
Features worth knowing
- 89% ticket automation rate
- End-to-end ticket resolution with real actions
- Support for 180+ languages
- Multi-channel support: email, chat, social, voice
- 50+ ecommerce integrations
- SOC 2 Type II compliant and GDPR/CCPA certified
- 15-20 quality control checks per reply
- Gradual rollout with quality review
- Dedicated account manager and onboarding
Pricing
Pricing model: Paid
Performance-based pricing: pay only for fully resolved tickets. Starter plan: $14,400/year for ~12,000 resolutions/year (~$1.20 per resolution). Growth plan: $40,000/year for ~48,000 resolutions/year (~$0.83 per resolution). Scale plan: $90,000/year for ~120,000 resolutions/year (~$0.75 per resoluti
Yuma AI metrics
| Metric | Value |
|---|---|
| Domain Rating | 59 no change since last check |
| Trust Flow | 12 no change since last check |
| Citation Flow | 39 no change since last check |
| Referring domains | 898 no change since last check |
| External backlinks | 6,193 no change since last check |
Ahrefs Domain Rating scanned 27 Oct 2026, updated 27 Oct 2026. Main topic: Society/Law (11). Majestic scanned 27 Oct 2026, updated 27 Oct 2026. Link stats via Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.
Yuma AI domain facts
Reveal the domain facts
| Domain age | 3 years |
|---|---|
| Registered | |
| Expires | |
| Registrar | Porkbun LLC |
| DNSSEC | Not signed |
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FAQ
- What is Yuma AI?
- Yuma is a customer service automation platform for ecommerce brands. It connects to your helpdesk and ecommerce platforms to automate support tickets end to end by taking real actions like processing refunds and managing returns. It also offers Sales AI for pre-purchase questions, Social AI for automating social media, Chat AI for live chat, and Voice AI for phone support.
- Where is Yuma AI headquartered?
- Yuma AI is headquartered in Boston, Massachusetts, United States, with a second office in Barcelona, Spain.
- How long does it take to go live with Yuma?
- Most brands go live within one to two weeks. Yuma's onboarding team handles the integration of your helpdesk and ecommerce store, imports your knowledge, and gradually rolls out automation so your team can review quality at each step.
- Which helpdesks does Yuma integrate with?
- Yuma installs inside Gorgias, Zendesk, Kustomer, Salesforce Service Cloud, Gladly, Re:amaze, Front, Sprinklr, and Zoho Desk without requiring migration, so your team can keep working in the helpdesk you already use.
- Where is Yuma AI From?
- Yuma AI is headquartered in Cambridge, MA, United States, with a European office in Barcelona, Spain.
Find Yuma AI online
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Yuma AI has a free listing. The owner can unlock the full profile with a paid launch for $5:
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Makers
- Guillaume LuccisanoFounder
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