Grounded AI customer support that resolves tickets, assists agents, and scores every conversation
Stage
MVP
Established
Founded
Not given
2019
Based in
Not given
US
Pricing model
Contact for pricing
Freemium
Pricing
USD 299 per month with 1,000 conversations included, then USD 0.30 for each additional conversation. No seat or API fees. Free preview for setup and testing. 30-day first-month refund guarantee.
Free plan with IrisGPT chatbot and AI Search widget. Standard plan starting at $500/month. Enterprise custom pricing.
Key features
Completes approved support tasks like billing and plan changes
Verifies customer identity before accessing accounts
Shows exact change and cost before customer confirms
Confirms success through connected systems before reporting completion
Automatically detects and re-tests answers when documentation changes
Hands off uncertain cases to human support with context
Early-access fit review confirms sources and task connections before go-live
Website widget and API integration options
Daily morning note of handled requests and team review
Resolve chat, email, voice, and text conversations automatically
Agent Assist with suggested replies and next steps
Support Analyst for conversation insights and trends
Smart Operating Procedures in plain English
Grounding in knowledge base and past tickets
Bi-directional sync with Zendesk, Salesforce, Intercom, Freshworks, HubSpot
Voice AI for phone support resolution
Hallucination Removal Engine with 95%+ accuracy
What makes it different
Requires source documentation and approved workflows before activation, never infers policies
Automatically monitors source changes and re-tests affected answers
Data never used to train models, with strict safeguards on material claims
Accepts up to five new teams per month with personalized review
Goes live in 24 hours without replacing existing helpdesk
Grounded AI with 95%+ accuracy and zero hallucinations
Resolves up to 60% of tickets autonomously
Unified quality scoring for AI and human agents
Consistent answers across chat, email, voice, and text channels
Sondel
IrisAgent