Sondel is designed for B2B software companies with help documentation. It answers customer questions from that documentation and hands off cases the AI cannot resolve to a person.

How much does Sondel cost?

Sondel costs USD 299 per month and includes 1,000 conversations. Each additional conversation costs USD 0.30. There are no separate seat fees or API fees.

What counts as a conversation?

A conversation counts once when an answer is delivered or an approved task succeeds with system confirmation. Declines, clarifications, handoffs, and technical failures do not count. Chat and API use a 24-hour inactivity window; email uses 72 hours.

Is there a free trial?

There is a free preview for setup and testing on your own content, not a permanent free plan. No card is required to start, and there is no payment until you go live.

What is the refund policy?

For 30 days after go-live, the first month's plan fee can be refunded on request. Overage charges are still billed. The guarantee applies once per business.

Sondel

AI support agent for B2B software companies

Customer service bots

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AI customer support that answers from documentation, completes approved tasks, and transfers uncertain cases to human support.

About Sondel

Screenshot of the Sondel homepage — The Sondel homepage

Sondel is an AI support agent designed for B2B software companies. It answers customer questions using the company's documentation, completes approved support tasks like billing or plan changes, and hands off uncertain or complex cases to a human team member. The system verifies customer identity before accessing accounts, shows the impact of any changes before requesting confirmation, and confirms completion through connected systems. Sondel is currently in early access and reviews each customer's documentation, approved workflows, and system connections before going live.

helpdesk
b2b-saas
ai support
early access
documentation
customer service

Features worth knowing

Completes approved support tasks like billing and plan changes
Verifies customer identity before accessing accounts
Shows exact change and cost before customer confirms
Confirms success through connected systems before reporting completion
Automatically detects and re-tests answers when documentation changes
Hands off uncertain cases to human support with context
Early-access fit review confirms sources and task connections before go-live
Website widget and API integration options
Daily morning note of handled requests and team review

Pricing

Pricing model: Contact for pricing

USD 299 per month with 1,000 conversations included, then USD 0.30 for each additional conversation. No seat or API fees. Free preview for setup and testing. 30-day first-month refund guarantee.

See Sondel's full pricing (new browser tab)

Sondel metrics

Scan results for sondel.cx from Ahrefs (Domain Rating) and Majestic (links); arrows mark the change since the last scan.
Metric	Value
Domain Rating	0 no change since last check
Trust Flow	0 no change since last check
Citation Flow	0 no change since last check
Referring domains	0 no change since last check
External backlinks	0 no change since last check

Ahrefs Domain Rating scanned 27 Oct 2026, updated 26 Oct 2026. Majestic scanned 26 Oct 2026, updated 26 Oct 2026. Link stats via Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.

Sondel domain facts

Reveal the domain facts

From the registry's public RDAP record, checked 26 Oct 2026, 08:50 UTC.
Domain age	1 month
Registered	21 Sep 2026
Expires	21 Sep 2027
Registrar	CentralNic Ltd
DNSSEC	Not signed

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FAQ

Who is Sondel for?: Sondel is designed for B2B software companies with help documentation. It answers customer questions from that documentation and hands off cases the AI cannot resolve to a person.
How much does Sondel cost?: Sondel costs USD 299 per month and includes 1,000 conversations. Each additional conversation costs USD 0.30. There are no separate seat fees or API fees.
What counts as a conversation?: A conversation counts once when an answer is delivered or an approved task succeeds with system confirmation. Declines, clarifications, handoffs, and technical failures do not count. Chat and API use a 24-hour inactivity window; email uses 72 hours.
Is there a free trial?: There is a free preview for setup and testing on your own content, not a permanent free plan. No card is required to start, and there is no payment until you go live.
What is the refund policy?: For 30 days after go-live, the first month's plan fee can be refunded on request. Overage charges are still billed. The guarantee applies once per business.

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About Sondel

Features worth knowing

Pricing

Sondel metrics

Sondel domain facts

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FAQ

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