Voice feedback collection and analysis for understanding why customers leave
A digital twin of your support team
Stage
Not given
Not given
Founded
Not given
Not given
Based in
PL
SI
Pricing model
Freemium
Contact for pricing
Pricing
Free: up to $5k MRR with Stripe or 25 responses total, no credit card required. Starter: $29/month ($23/month annual) for up to $10k MRR or 200 responses/month. Growth: $99/month ($79/month annual) for up to $50k MRR or 1,000 responses/month. Business: $299/month ($239/month annual) for up to $250k
One-time setup: €25k–35k for 3–5 connected systems (simpler stacks from €12k, complex multi-market operations €40k+). Monthly fee: €4.5k–6k capped (narrow scopes from €2.5k, large multi-market operations up to €10k). No per-ticket billing. Milestone-paid setup phase. Pricing tiers based on business
Key features
Voice and text feedback collection in 120+ languages
Automatic transcription and translation of responses
Stripe integration for tracking cancellations and downgrades
AI analysis grouped by revenue impact
Email replies to customers
CSV and Excel export of responses
Multiple collectors with separate questions and branding
Multi-language support in 6+ languages
Morning briefing reports with real data
Automatic anomaly detection and freezing of risky actions
Order status verification before answering
24/7 availability including nights and weekends
Escalation to human team with full context
Monthly value ledger in euros showing financial impact
Multi-channel support including email, chat, WhatsApp, Messenger, Facebook
Tested on real customer questions before going live
What makes it different
Customers will speak in detail about their experience when they won't type
Works globally with automatic translation into 60+ languages
No app or account required for customers
Recordings processed and stored in Germany, never used for AI training
Digital twin of entire operation instead of simple chatbot copying one agent
Capped monthly pricing never tied to ticket volume growth
Team runs the twin with you in your timezone with native language expertise
Built-in quality control with supervisor verification on every answer
Proven framework with PhD-led AI agents in production since 2023
Rezup
PandaChat