PandaChat

About PandaChat

PandaChat builds a digital twin of your whole e-commerce support operation using their proprietary framework. The twin includes specialists for each system, a supervisor who checks every answer against your data, and integration with your existing shop, ERP, warehouse and carrier systems. It handles high-volume repetitive questions like order tracking, delivery updates, and address changes while your team handles judgment calls and exceptions. The twin operates across multiple channels in your customers' languages and provides a daily morning briefing showing what was handled, what issues arose, and what needs your approval. All pricing is capped monthly with no per-ticket billing, and your team maintains full control with anomalies frozen for human review.

• integration
• multilingual
• customer support
• chatbot alternative
• digital twin
• e-commerce
• automation
• ai agents

FAQ

Is PandaChat a chatbot?

No. PandaChat builds a digital twin of your whole support operation with specialists for each system, a supervisor on every answer, your rules and escalations, and a morning briefing. The company runs it with you, unlike a chatbot that copies one agent.

How long until it goes live?

Mapping and building take 4–8 weeks. The twin is tested on your real questions before it talks to a customer, then goes live channel by channel.

What does it cost?

A one-time setup typically €25k–35k for 3–5 connected systems, then a capped monthly fee typically €4.5k–6k. Simpler scopes start lower and more complex operations run higher, but pricing is never per ticket.

Does it replace my team?

No. The twin handles the repetitive volume. Your people handle the judgment calls in a clean inbox with everything already looked up.

What if it gets something wrong?

Every answer is checked against your data before it is sent. When the twin cannot verify, it hands over to your team with full context and mistakes are fixed at the source in the document, rule or policy.