Voice feedback collection and analysis for understanding why customers leave
Grounded AI customer support that resolves tickets, assists agents, and scores every conversation
Stage
Not given
Established
Founded
Not given
2019
Based in
PL
US
Pricing model
Freemium
Freemium
Pricing
Free: up to $5k MRR with Stripe or 25 responses total, no credit card required. Starter: $29/month ($23/month annual) for up to $10k MRR or 200 responses/month. Growth: $99/month ($79/month annual) for up to $50k MRR or 1,000 responses/month. Business: $299/month ($239/month annual) for up to $250k
Free plan with IrisGPT chatbot and AI Search widget. Standard plan starting at $500/month. Enterprise custom pricing.
Key features
Voice and text feedback collection in 120+ languages
Automatic transcription and translation of responses
Stripe integration for tracking cancellations and downgrades
AI analysis grouped by revenue impact
Email replies to customers
CSV and Excel export of responses
Multiple collectors with separate questions and branding
Resolve chat, email, voice, and text conversations automatically
Agent Assist with suggested replies and next steps
Support Analyst for conversation insights and trends
Smart Operating Procedures in plain English
Grounding in knowledge base and past tickets
Bi-directional sync with Zendesk, Salesforce, Intercom, Freshworks, HubSpot
Voice AI for phone support resolution
Hallucination Removal Engine with 95%+ accuracy
What makes it different
Customers will speak in detail about their experience when they won't type
Works globally with automatic translation into 60+ languages
No app or account required for customers
Recordings processed and stored in Germany, never used for AI training
Goes live in 24 hours without replacing existing helpdesk
Grounded AI with 95%+ accuracy and zero hallucinations
Resolves up to 60% of tickets autonomously
Unified quality scoring for AI and human agents
Consistent answers across chat, email, voice, and text channels
Rezup
IrisAgent