IrisAgent vs FirstReply

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

IrisAgent compared with FirstReply
Detail	IrisAgent	FirstReply
What it does	Grounded AI customer support that resolves tickets, assists agents, and scores every conversation	AI customer service assistant that answers your customers automatically across email, chat, WhatsApp and social messages in one shared inbox
Stage	Established	Not given
Founded	2019	Not given
Based in	US	AT
Pricing model	Freemium	Freemium
Pricing	Free plan with IrisGPT chatbot and AI Search widget. Standard plan starting at $500/month. Enterprise custom pricing.	Basic: $39/month (3 channels, 5 team members); Startup: $79/month (8 channels, 15 team members); Business: $199/month (20 channels, 25 team members). All plans include unlimited conversations and contacts, and start with a 14-day free trial.
Key features	Resolve chat, email, voice, and text conversations automatically Agent Assist with suggested replies and next steps Support Analyst for conversation insights and trends Smart Operating Procedures in plain English Grounding in knowledge base and past tickets Bi-directional sync with Zendesk, Salesforce, Intercom, Freshworks, HubSpot Voice AI for phone support resolution Hallucination Removal Engine with 95%+ accuracy	Centralized inbox for email, WhatsApp, chat, LinkedIn, Facebook Messenger, Instagram, and app store reviews Automatic reply drafting with human review option Automatic translation to and from customer language Knowledge base import from Notion, GitBook, ClickUp, GitHub, helpdesk or website Automatic request categorization and prioritization Request priority management and assignment Reporting dashboard with support metrics Website chat widget integration API access for custom integrations
What makes it different	Goes live in 24 hours without replacing existing helpdesk Grounded AI with 95%+ accuracy and zero hallucinations Resolves up to 60% of tickets autonomously Unified quality scoring for AI and human agents Consistent answers across chat, email, voice, and text channels	GDPR-compliant data processing with servers in secure European data centers Built by the team behind timesheet.io with experience running their own support operations Supports almost any language with automatic translation 14-day free trial on all plans with no credit card required
Community votes	0	0
DR (Domain Rating by Ahrefs)	52 no change since last check	4 no change since last check
Trust Flow (Majestic)	16	0
Citation Flow (Majestic)	38	15
Referring domains (Majestic)	352	6

6 details filled in for both companies.

More alternatives to IrisAgent More alternatives to FirstReply