AI customer support for WhatsApp, Instagram and Messenger with zero markup on Meta rates
AI support agent for B2B software companies
Stage
Not given
MVP
Founded
Not given
Not given
Based in
PK
Not given
Pricing model
Freemium
Contact for pricing
Pricing
Starter $34/mo (3 team members, inbox, contacts, widget); Growth $82/mo (5 members, Shopify, campaigns, automations); Business $157/mo (10 members, AI chatbot, analytics, API). WhatsApp messages charged separately at Meta rates: Pakistan Marketing $0.0473, Utility $0.0150, Authentication $0.0150 per
USD 299 per month with 1,000 conversations included, then USD 0.30 for each additional conversation. No seat or API fees. Free preview for setup and testing. 30-day first-month refund guarantee.
Key features
AI chatbot trained on business documents and product catalogs
Shopify integration with abandoned cart recovery
Automated delivery exception handling for courier integration
COD verification with auto-cancel for unconfirmed orders
Analytics dashboard with 14-day charts and delivery tracking
Voice calling from browser with AI summaries
Web chat widget with same inbox integration
Multi-number sub-accounts with per-number settings
Completes approved support tasks like billing and plan changes
Verifies customer identity before accessing accounts
Shows exact change and cost before customer confirms
Confirms success through connected systems before reporting completion
Automatically detects and re-tests answers when documentation changes
Hands off uncertain cases to human support with context
Early-access fit review confirms sources and task connections before go-live
Website widget and API integration options
Daily morning note of handled requests and team review
What makes it different
Zero markup on Meta's WhatsApp message rates
AI trained on your actual content and Shopify catalog
Built specifically for high-volume COD logistics
All channels in one shared team inbox
7-day free trial with no credit card required
Requires source documentation and approved workflows before activation, never infers policies
Automatically monitors source changes and re-tests affected answers
Data never used to train models, with strict safeguards on material claims
Accepts up to five new teams per month with personalized review
Hatchium AI
Sondel