Cevanos vs IrisAgent

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Cevanos compared with IrisAgent
Detail	Cevanos	IrisAgent
What it does	AI customer service agent that answers questions, takes actions and enforces policies	Grounded AI customer support that resolves tickets, assists agents, and scores every conversation
Stage	Not given	Established
Founded	Not given	2019
Based in	US	US
Pricing model	Freemium	Freemium
Pricing	Free plan: $0/month with 50 resolution credits. Hobby: $39/month (monthly) or $29/month billed yearly ($348/year) with 1,000 credits. Standard: $139/month (monthly) or $104/month billed yearly ($1,248/year) with 4,500 credits. Pro: $449/month (monthly) or $337/month billed yearly ($4,044/year) with	Free plan with IrisGPT chatbot and AI Search widget. Standard plan starting at $500/month. Enterprise custom pricing.
Key features	Multi-channel support: chat, email, WhatsApp, and voice Policy-based governance with deterministic rules Integration with helpdesk, CRM, and business systems AI Actions for external tools and capabilities Release management with version history and rollback Policy simulation and testing before deployment Decision audit trails with policy records Human approval queues and escalation	Resolve chat, email, voice, and text conversations automatically Agent Assist with suggested replies and next steps Support Analyst for conversation insights and trends Smart Operating Procedures in plain English Grounding in knowledge base and past tickets Bi-directional sync with Zendesk, Salesforce, Intercom, Freshworks, HubSpot Voice AI for phone support resolution Hallucination Removal Engine with 95%+ accuracy
What makes it different	Governance and policy controls built into every paid plan, not just enterprise Transparent decision-making with audit trails and policy versions Start with answers only, add actions gradually 90%+ customer query resolution rate in the chat without escalation No AI in the policy decision loop; deterministic rules engine only	Goes live in 24 hours without replacing existing helpdesk Grounded AI with 95%+ accuracy and zero hallucinations Resolves up to 60% of tickets autonomously Unified quality scoring for AI and human agents Consistent answers across chat, email, voice, and text channels
Community votes	0	0
DR (Domain Rating by Ahrefs)	22 +1 (up) since last check	52 no change since last check
Trust Flow (Majestic)	5	16
Citation Flow (Majestic)	19	38
Referring domains (Majestic)	2	352

6 details filled in for both companies.

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