Cevanos vs FirstReply

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Cevanos compared with FirstReply
Detail	Cevanos	FirstReply
What it does	AI customer service agent that answers questions, takes actions and enforces policies	AI customer service assistant that answers your customers automatically across email, chat, WhatsApp and social messages in one shared inbox
Stage	Not given	Not given
Founded	Not given	Not given
Based in	US	AT
Pricing model	Freemium	Freemium
Pricing	Free plan: $0/month with 50 resolution credits. Hobby: $39/month (monthly) or $29/month billed yearly ($348/year) with 1,000 credits. Standard: $139/month (monthly) or $104/month billed yearly ($1,248/year) with 4,500 credits. Pro: $449/month (monthly) or $337/month billed yearly ($4,044/year) with	Basic: $39/month (3 channels, 5 team members); Startup: $79/month (8 channels, 15 team members); Business: $199/month (20 channels, 25 team members). All plans include unlimited conversations and contacts, and start with a 14-day free trial.
Key features	Multi-channel support: chat, email, WhatsApp, and voice Policy-based governance with deterministic rules Integration with helpdesk, CRM, and business systems AI Actions for external tools and capabilities Release management with version history and rollback Policy simulation and testing before deployment Decision audit trails with policy records Human approval queues and escalation	Centralized inbox for email, WhatsApp, chat, LinkedIn, Facebook Messenger, Instagram, and app store reviews Automatic reply drafting with human review option Automatic translation to and from customer language Knowledge base import from Notion, GitBook, ClickUp, GitHub, helpdesk or website Automatic request categorization and prioritization Request priority management and assignment Reporting dashboard with support metrics Website chat widget integration API access for custom integrations
What makes it different	Governance and policy controls built into every paid plan, not just enterprise Transparent decision-making with audit trails and policy versions Start with answers only, add actions gradually 90%+ customer query resolution rate in the chat without escalation No AI in the policy decision loop; deterministic rules engine only	GDPR-compliant data processing with servers in secure European data centers Built by the team behind timesheet.io with experience running their own support operations Supports almost any language with automatic translation 14-day free trial on all plans with no credit card required
Community votes	0	0
DR (Domain Rating by Ahrefs)	22 +1 (up) since last check	4 no change since last check
Trust Flow (Majestic)	5	0
Citation Flow (Majestic)	19	15
Referring domains (Majestic)	2	6

6 details filled in for both companies.

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