| What it does | AI-powered customer conversation management platform unifying WhatsApp, Instagram, Messenger, Email, and Live Chat
| AI agents for ecommerce that automate support, sales, and social conversations end to end
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| Stage | Not given
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| Founded | Not given
| 2022
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| Based in | Not given
| US
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| Pricing model | Freemium
| Paid
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| Pricing | Starter: $29/mo (2 users), Growth: $49/mo (10 users, additional users $12/month), Enterprise: Custom pricing. 14-day free trial, no credit card required.
| Performance-based pricing: pay only for fully resolved tickets. Starter plan: $14,400/year for ~12,000 resolutions/year (~$1.20 per resolution). Growth plan: $40,000/year for ~48,000 resolutions/year (~$0.83 per resolution). Scale plan: $90,000/year for ~120,000 resolutions/year (~$0.75 per resoluti
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| Key features | - Unified inbox for WhatsApp, Instagram, Messenger, Email, and Live Chat
- Meta Ads lead capture with automatic CRM creation
- AI assistant trained on knowledge base
- Workflow automation with triggers, conditions, and actions
- WhatsApp broadcast campaigns
- Shopify commerce context and sync
- Real-time analytics across all channels
- Team collaboration with internal notes and mentions
- Conversation routing and assignment automation
- CSAT monitoring and support analytics
| - 89% ticket automation rate
- End-to-end ticket resolution with real actions
- Support for 180+ languages
- Multi-channel support: email, chat, social, voice
- 50+ ecommerce integrations
- SOC 2 Type II compliant and GDPR/CCPA certified
- 15-20 quality control checks per reply
- Gradual rollout with quality review
- Dedicated account manager and onboarding
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| What makes it different | - One unified inbox eliminates tab-switching across WhatsApp, Instagram, Messenger, Email, and Live Chat
- Closed-loop attribution from Meta Ads leads through Shopify orders back to Meta CAPI
- Zero-code workflow builder with visual automation requiring no coding experience
- Real-time operational metrics for support teams to improve staffing and reduce response delays
- Implementation planning and onboarding included with channel setup, workflows, and integrations
| - Charges only for fully resolved tickets, not conversations or escalations
- Works inside your existing helpdesk without migration
- Takes real backend actions on orders and subscriptions
- Built specifically for ecommerce with 70-89% automation rates
- No implementation fee and free 30-day trial
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 2 ▲ +1 (up) since last check | 59 ● no change since last check |
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| Trust Flow (Majestic) | 0 | 12 |
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| Citation Flow (Majestic) | 20 | 39 |
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| Referring domains (Majestic) | 29 | 898 |
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AxoDesk
Yuma AI