| What it does | AI-powered customer conversation management platform unifying WhatsApp, Instagram, Messenger, Email, and Live Chat
| AI customer service agent that answers questions, takes actions and enforces policies
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| Stage | Not given
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| Founded | Not given
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| Based in | Not given
| US
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| Pricing model | Freemium
| Freemium
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| Pricing | Starter: $29/mo (2 users), Growth: $49/mo (10 users, additional users $12/month), Enterprise: Custom pricing. 14-day free trial, no credit card required.
| Free plan: $0/month with 50 resolution credits. Hobby: $39/month (monthly) or $29/month billed yearly ($348/year) with 1,000 credits. Standard: $139/month (monthly) or $104/month billed yearly ($1,248/year) with 4,500 credits. Pro: $449/month (monthly) or $337/month billed yearly ($4,044/year) with
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| Key features | - Unified inbox for WhatsApp, Instagram, Messenger, Email, and Live Chat
- Meta Ads lead capture with automatic CRM creation
- AI assistant trained on knowledge base
- Workflow automation with triggers, conditions, and actions
- WhatsApp broadcast campaigns
- Shopify commerce context and sync
- Real-time analytics across all channels
- Team collaboration with internal notes and mentions
- Conversation routing and assignment automation
- CSAT monitoring and support analytics
| - Multi-channel support: chat, email, WhatsApp, and voice
- Policy-based governance with deterministic rules
- Integration with helpdesk, CRM, and business systems
- AI Actions for external tools and capabilities
- Release management with version history and rollback
- Policy simulation and testing before deployment
- Decision audit trails with policy records
- Human approval queues and escalation
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| What makes it different | - One unified inbox eliminates tab-switching across WhatsApp, Instagram, Messenger, Email, and Live Chat
- Closed-loop attribution from Meta Ads leads through Shopify orders back to Meta CAPI
- Zero-code workflow builder with visual automation requiring no coding experience
- Real-time operational metrics for support teams to improve staffing and reduce response delays
- Implementation planning and onboarding included with channel setup, workflows, and integrations
| - Governance and policy controls built into every paid plan, not just enterprise
- Transparent decision-making with audit trails and policy versions
- Start with answers only, add actions gradually
- 90%+ customer query resolution rate in the chat without escalation
- No AI in the policy decision loop; deterministic rules engine only
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 1 ▼ −1 (down) since last check | 22 ▲ +1 (up) since last check |
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| Trust Flow (Majestic) | 0 | 5 |
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| Citation Flow (Majestic) | 20 | 19 |
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| Referring domains (Majestic) | 29 | 2 |
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