VirtualText

About VirtualText

VirtualText is an AI-powered messaging platform for service teams that unifies SMS and webchat in a single shared inbox. The platform includes 5 team seats, a Core AI Agent that provides 24/7 first response with less than 30 seconds reply time, and smart handoff with full conversation context to human agents.

All features—SMS, MMS, webchat, AI automation, sentiment analysis, shared inbox, REST API and webhooks—are included in one flat $89/mo plan with no per-message or per-seat fees. Teams can start with SMS trial numbers before porting their own business number or completing 10DLC registration, allowing them to prove the workflow first.

The platform includes compliance tools like TCPA opt-in/opt-out handling, audit trails, and a BAA-ready path for healthcare. It integrates with CRM, help desk, and booking systems via REST API and webhooks, and can optionally connect to VirtualPBX voice to unify calls and messages in one customer timeline.

VirtualText is built by VirtualPBX, a company with 27 years of service history and a BBB A+ rating.

• ai automation
• sentiment analysis
• lead capture
• webchat
• sms messaging
• customer handoff
• shared inbox

FAQ

What is included in the $89/mo plan?

SMS, webchat, 5 team seats, Core AI Agent, shared inbox, contact history, AI notes, sentiment analysis, and human handoff—all for one flat $89/mo with no per-message platform fees and no per-seat charges.

Do I need to port my number or register 10DLC before starting?

No. Teams can start immediately with SMS trial numbers and a webchat widget the same day. When ready for production, they port their business number and complete 10DLC registration—the platform guides them through both processes.

How does the 14-day free trial work?

Teams start a free trial in about a minute with card on file. SMS trial numbers and webchat both activate immediately at $0. They are only billed $89/mo if they keep VirtualText after 14 days, and can cancel anytime.

Can VirtualText integrate with CRM, Zendesk, or booking systems?

Yes. REST API and webhooks are included in the $89/mo plan to send transactional messages and sync conversation events. Native CRM connectors vary by platform, and the team helps scope custom handoffs.

Is VirtualText a voice AI answering service?

No. VirtualText is AI for SMS and webchat—providing first response, FAQ handling, and handoff with full thread context. It is not a phone answering bot, but can optionally add voice through VirtualPBX integration.