Grounded AI customer support that resolves tickets, assists agents, and scores every conversation
Stage
Not given
Established
Founded
Not given
2019
Based in
GB
US
Pricing model
Paid
Freemium
Pricing
Setup from £500 paid once (covers landing page, instant replies connection, follow-ups writing and monthly report setup). Ongoing support from £100 a month (includes running service, message updates and monthly report).
Free plan with IrisGPT chatbot and AI Search widget. Standard plan starting at $500/month. Enterprise custom pricing.
Key features
Instant replies to web forms, emails and missed calls in under a minute
Automatic follow-up messages until customer books
Monthly reports showing enquiry sources and booking outcomes
Tracks response time and booking conversion rates
Business-specific wording for replies and follow-ups
Opt-out available on every follow-up message
Resolve chat, email, voice, and text conversations automatically
Agent Assist with suggested replies and next steps
Support Analyst for conversation insights and trends
Smart Operating Procedures in plain English
Grounding in knowledge base and past tickets
Bi-directional sync with Zendesk, Salesforce, Intercom, Freshworks, HubSpot
Voice AI for phone support resolution
Hallucination Removal Engine with 95%+ accuracy
What makes it different
Reduces time to first reply to under one minute for all enquiries
Shows exact booking outcomes for each enquiry and marketing source
Requires no setup or manual configuration by the business
Connects to existing business tools without additional setup
No minimum contract term with 30 days notice to cancel
Goes live in 24 hours without replacing existing helpdesk
Grounded AI with 95%+ accuracy and zero hallucinations
Resolves up to 60% of tickets autonomously
Unified quality scoring for AI and human agents
Consistent answers across chat, email, voice, and text channels
Teyo
IrisAgent