| What it does | AI replies and moderation for Facebook, Instagram and TikTok ad comments
| Grounded AI customer support that resolves tickets, assists agents, and scores every conversation
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| Stage | Startup
| Established
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| Founded | 2025
| 2019
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| Based in | IS
| US
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| Pricing model | Free trial
| Freemium
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| Pricing | Simple $19/month, Pro $49/month, Ultra $89/month. Yearly billing about 20% off: Simple $15/month ($182/year), Pro $39/month ($470/year), Ultra $71/month ($854/year). 7-day free trial on every plan.
| Free plan with IrisGPT chatbot and AI Search widget. Standard plan starting at $500/month. Enterprise custom pricing.
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| Key features | - AI replies to comments and DMs on Facebook and Instagram
- AI replies and moderation for TikTok ad comments
- Knowledge base from website, files and Q&A on every plan
- Spam, hate and banned-word filters on every plan
- Intent detection on every comment
- Moderation rules in plain words with Pro and Ultra
- Replies in commenter's language
- No limit on comments processed on any plan
- Conversation memory on Ultra
- Reads the post or ad before replying with Pro and Ultra
| - Resolve chat, email, voice, and text conversations automatically
- Agent Assist with suggested replies and next steps
- Support Analyst for conversation insights and trends
- Smart Operating Procedures in plain English
- Grounding in knowledge base and past tickets
- Bi-directional sync with Zendesk, Salesforce, Intercom, Freshworks, HubSpot
- Voice AI for phone support resolution
- Hallucination Removal Engine with 95%+ accuracy
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| What makes it different | - 38% of ad comments come from people about to buy
- Replies on-brand within 60 seconds
- Spam spotted in 1.7 seconds on average and hidden within seconds
- No password required, uses official Meta and TikTok APIs
- About 10% ROAS lift in first month
| - Goes live in 24 hours without replacing existing helpdesk
- Grounded AI with 95%+ accuracy and zero hallucinations
- Resolves up to 60% of tickets autonomously
- Unified quality scoring for AI and human agents
- Consistent answers across chat, email, voice, and text channels
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 4 ▼ −1 (down) since last check | 52 ● no change since last check |
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| Trust Flow (Majestic) | 8 | 16 |
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| Citation Flow (Majestic) | 22 | 38 |
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| Referring domains (Majestic) | 46 | 352 |
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RYPL
IrisAgent