| What it does | AI chat moderation API for gaming communities
| Grounded AI customer support that resolves tickets, assists agents, and scores every conversation
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| Stage | Not given
| Established
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| Founded | Not given
| 2019
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| Based in | AU
| US
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| Pricing model | Not given
| Freemium
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| Pricing | Free test key with 100 messages and no signup. 14-day free trial with 10,000 messages and all features. Indie $29/month with 50,000 message credits included, then $0.40 per 1,000 credits. Studio $149/month with 500,000 message credits included, then $0.25 per 1,000 credits. Enterprise from $1,500/mo
| Free plan with IrisGPT chatbot and AI Search widget. Standard plan starting at $500/month. Enterprise custom pricing.
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| Key features | - Real-time chat moderation with sub-500ms response times
- COPPA-oriented safety tools for younger players
- Multi-language support with 120+ languages
- Unity and Roblox SDK integration
- Custom rules engine with plain English policies
- Human review queue for edge cases
- Analytics and reporting dashboard
- Personally Identifiable Information (PII) detection
- Grooming risk detection and escalation
| - Resolve chat, email, voice, and text conversations automatically
- Agent Assist with suggested replies and next steps
- Support Analyst for conversation insights and trends
- Smart Operating Procedures in plain English
- Grounding in knowledge base and past tickets
- Bi-directional sync with Zendesk, Salesforce, Intercom, Freshworks, HubSpot
- Voice AI for phone support resolution
- Hallucination Removal Engine with 95%+ accuracy
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| What makes it different | - Understands gaming context and slang better than generic moderation tools
- Fail-open design keeps chat running if API is unreachable
- Layers on existing filters like Roblox TextFilter without replacement
- Strong value-for-money alternative to established competitors
- Achieves 87.1% toxicity reduction in gaming communities
| - Goes live in 24 hours without replacing existing helpdesk
- Grounded AI with 95%+ accuracy and zero hallucinations
- Resolves up to 60% of tickets autonomously
- Unified quality scoring for AI and human agents
- Consistent answers across chat, email, voice, and text channels
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 40 ▲ +1 (up) since last check | 52 ● no change since last check |
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| Trust Flow (Majestic) | 3 | 16 |
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| Citation Flow (Majestic) | 25 | 38 |
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| Referring domains (Majestic) | 15 | 352 |
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Paxmod
IrisAgent