| What it does | AI agent management platform for enterprise customer service
| Deploy production-grade AI agents in 2 minutes with built-in PII protection
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| Stage | Not given
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| Founded | Not given
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| Based in | DE
| NZ
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| Pricing model | Contact for pricing
| Freemium
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| Pricing | Consumption-based pricing: per minute for voice and per interaction for chat. Rates reflect complexity of use case. Custom plans built to fit specific business needs with defined rates and commitments.
| Basic (Free): 100k tokens, 1k requests, GPT-6 Luna, email and community support. Starter: $19/month (was $49): 1m tokens, 10k requests, all models with newest first, priority 24/7 support, direct roadmap input, monthly 1:1 product call, free compliance assessment. Custom: contact for enterprise need
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| Key features | - Agent Builder for low-code AI agent creation
- Performance Lab for testing and simulation
- Parloa Lens for production monitoring
- Model Orchestration and Tuning
- Conversational Infrastructure in 140+ languages
- Enterprise Security & Governance
- Parloa Zones for data sovereignty
- Multi-region and multi-language scaling
- AI agents continuously self-improve
- Dark Journey discovery for identifying customer pain points
| - Guardian Layer PII protection with remove, mask, transform or detect options
- Support for over 100 AI models including OpenAI, Anthropic, Google, Mistral and open-source
- Build with Python, JavaScript or visual no-code builder
- Multi-agent routing with specialized agents on different models
- Tools including web search, Gmail, X, URL scraping and document parsing
- Built-in knowledge base with automatic retrieval, embeddings and citations
- Zero infrastructure deployment with hosted endpoint and auto-scaling
- Session memory included in deployments
- Bring your own API key or use Custodian-managed models
- Custom entity types for PII protection
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| What makes it different | - Self-improving AI agents with Performance Flywheel™
- Low-code platform accessible to non-specialists
- Consumption-based pricing aligned with efficiency gains
- SAP endorsed app premium certification
- EU-built with data sovereignty and security by design
| - Guardian Layer proprietary PII protection keeps context while protecting sensitive data
- Deploy production agents in 2 minutes with no infrastructure setup
- One-line model switching across 100+ models without changing agent logic
- Complete support agent with knowledge base and memory in 6 lines of code
- Built-in multi-agent routing for specialized agent teams
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 70 ▲ +1 (up) since last check | 3 ● no change since last check |
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| Trust Flow (Majestic) | 19 | 9 |
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| Citation Flow (Majestic) | 45 | 23 |
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| Referring domains (Majestic) | 1694 | 52 |
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Parloa
Custodian Labs