| What it does | AI platform and agents for businesses
| AI agent platform to automate and monetize customer service
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| Stage | Established
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| Founded | 2009
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| Based in | AR
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| Pricing model | Freemium
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| Pricing | XIA Free (USD 0, 1 user, 500 messages/month), Starter (USD 19/month, 3 users, 1,500 messages/month), Pro (USD 49/month, 10 users, 15,000 messages/month), Business (USD 149/month, 50 users, 50,000 messages/month), Enterprise (custom negotiated). AI Gateway Free (USD 0, 100K tokens/month), Starter (US
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| Key features | - XIA AI assistant for team conversations and task execution
- Rooms for team collaboration with shared context
- Custom agents with defined jobs and scheduled execution
- Native apps including CRM, Email, Docs, Sheets, Dashboards
- Integrations with 1000+ connected apps
- Multi-model AI with frontier models
- API Gateway for integrating models into applications
- Document generation and drafting with AI
- Web crawling and search capabilities
- Access controls and approval workflows
| - Multi-step case resolution including refunds, subscription changes, order disputes
- Native integrations with helpdesk, CRM, order management, billing, and payment tools
- Automated escalation to humans for unclear or sensitive cases
- Revenue optimization through churn prevention and upselling
- Context-aware natural conversation across channels
- Support across full customer journey from pre-purchase to retention
- Voice, chat, email, and social channels in 90+ languages
- Complete decision transparency and traceability logging
- Agent Graph visual system with real-time coordination
- Forward-Deployed delivery with embedded engineers
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| What makes it different | - All AI models available 24/7 in one place with multi-model routing
- Agents execute recurring tasks with defined permissions and review controls
- Work connected across tools without replacing existing software
- Native proprietary model Mato with no per-token cost
- Transparent execution history and conversation review
| - Resolves up to 87% of support cases and cuts costs up to 60%
- Live in weeks, not quarters with no engineering team required
- Pre-trained agents arrive with industry knowledge
- Full visibility with no black box decisions
- Agents reason within guardrails instead of following rigid scripts
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 27 ▲ +1 (up) since last check | 19 ● no change since last check |
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| Trust Flow (Majestic) | 3 | 6 |
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| Citation Flow (Majestic) | 25 | 29 |
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| Referring domains (Majestic) | 20 | 55 |
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NapsixB2B
Ace Waves