Credits-based subscription plans: Starter ($200/mo), Growth ($500/mo), Business ($1000/mo), and Enterprise (custom). All usage types (chat, voice, SMS, workspace, transcription) draw from same monthly balance at tiered per-unit rates.
Not given
Key features
AI Agent Builder - Build and customize agents without coding
Workspace - Manage agents and conversations in one collaborative environment
Real-time AI assistance with contextual hints during live conversations
Multi-channel support - Voice calls, SMS, and web chat
Knowledge Base for instant access to information
Call transcription and automated summaries
Dashboard analytics and call metrics
Call transfer capabilities to phone numbers or call centers
Integrations with third-party platforms via API and webhooks
Support for over 20 languages and multiple voice options
Integrates with Slack, Linear, and GitHub
Runs on your own devices using your existing Claude and Codex subscriptions
Shared skills that teams can publish and install
Recurring schedules for progress updates and routine checks
Shared memory across company and channels
Access control for devices, skills, memory, and schedules
Proactive responses to surface missing context
What makes it different
Minimal setup time - Go live instantly with no IT headaches or long setups
No-code agent builder suitable for non-technical users
Natural conversation flow - Customers don't realize they're talking to AI
Bundled pricing with no hidden model or infrastructure fees
Up to 80% automation of routine calls freeing teams for complex issues
Runs on your own machines with no separate model billing
Multiplayer by default with work visible to entire team
Lives in existing collaboration tools, not a separate app
Merlin