| Key features | - 16 distinct reasoning strategies (ReAct, Chain-of-Thought, Tree-of-Thoughts, Reflexion, Plan & Execute, multi-agent, and more)
- Human-in-the-loop approval wired into live execution path
- Risk-classified tool policies (low, medium, high, critical)
- Real multi-tenant isolation with row-level security
- Full audit trail of logins, executions, tool calls, approvals, and configuration changes
- Self-extending tools: agents can propose new tool definitions at runtime
- Compliance evidence reporting for HIPAA, SOC2, and GDPR
| - Multi-step case resolution including refunds, subscription changes, order disputes
- Native integrations with helpdesk, CRM, order management, billing, and payment tools
- Automated escalation to humans for unclear or sensitive cases
- Revenue optimization through churn prevention and upselling
- Context-aware natural conversation across channels
- Support across full customer journey from pre-purchase to retention
- Voice, chat, email, and social channels in 90+ languages
- Complete decision transparency and traceability logging
- Agent Graph visual system with real-time coordination
- Forward-Deployed delivery with embedded engineers
|
|---|
| What makes it different | - Agents reason through 16 strategies instead of following fixed scripts
- Human approval wired into execution path, not a separate setting or dashboard
- One integrated platform (builder, reasoning, governance, audit) instead of stitching together multiple vendors
- Open-source tool engine (Matimo OSS) so no vendor lock-in
- Bring your own LLM keys; no markup on model costs
| - Resolves up to 87% of support cases and cuts costs up to 60%
- Live in weeks, not quarters with no engineering team required
- Pre-trained agents arrive with industry knowledge
- Full visibility with no black box decisions
- Agents reason within guardrails instead of following rigid scripts
|
|---|
Ace Waves