Basic: 200 queries/month with public knowledge base only; Pro: Unlimited monthly usage, includes 1 hosted private knowledge base; Enterprise: Custom pricing with private or on-prem deployment available by project.
USD 299 per month with 1,000 conversations included, then USD 0.30 for each additional conversation. No seat or API fees. Free preview for setup and testing. 30-day first-month refund guarantee.
Key features
Automatic email polling via IMAP/SMTP
AI draft generation with LLM
Private RAG knowledge retrieval
Support for PDF, Word, Excel, TXT, HTML documents
Multilingual language detection and reply
Review-first workflow with optional automation
Visual evidence citations for auditability
No-code setup in minutes
Consistent tone and professional drafts
Private or on-prem Enterprise deployment
Completes approved support tasks like billing and plan changes
Verifies customer identity before accessing accounts
Shows exact change and cost before customer confirms
Confirms success through connected systems before reporting completion
Automatically detects and re-tests answers when documentation changes
Hands off uncertain cases to human support with context
Early-access fit review confirms sources and task connections before go-live
Website widget and API integration options
Daily morning note of handled requests and team review
What makes it different
Review-first workflow reduces risk before sending
Reduces email response time from 3-5 minutes to 30 seconds per email
Knowledge-grounded replies ensure consistency across team
Immediate draft generation for nights and holidays
Requires source documentation and approved workflows before activation, never infers policies
Automatically monitors source changes and re-tests affected answers
Data never used to train models, with strict safeguards on material claims
Accepts up to five new teams per month with personalized review
MailsRAG
Sondel