Grounded AI customer support that resolves tickets, assists agents, and scores every conversation
Stage
Not given
Established
Founded
Not given
2019
Based in
Not given
US
Pricing model
Freemium
Freemium
Pricing
Basic: 200 queries/month with public knowledge base only; Pro: Unlimited monthly usage, includes 1 hosted private knowledge base; Enterprise: Custom pricing with private or on-prem deployment available by project.
Free plan with IrisGPT chatbot and AI Search widget. Standard plan starting at $500/month. Enterprise custom pricing.
Key features
Automatic email polling via IMAP/SMTP
AI draft generation with LLM
Private RAG knowledge retrieval
Support for PDF, Word, Excel, TXT, HTML documents
Multilingual language detection and reply
Review-first workflow with optional automation
Visual evidence citations for auditability
No-code setup in minutes
Consistent tone and professional drafts
Private or on-prem Enterprise deployment
Resolve chat, email, voice, and text conversations automatically
Agent Assist with suggested replies and next steps
Support Analyst for conversation insights and trends
Smart Operating Procedures in plain English
Grounding in knowledge base and past tickets
Bi-directional sync with Zendesk, Salesforce, Intercom, Freshworks, HubSpot
Voice AI for phone support resolution
Hallucination Removal Engine with 95%+ accuracy
What makes it different
Review-first workflow reduces risk before sending
Reduces email response time from 3-5 minutes to 30 seconds per email
Knowledge-grounded replies ensure consistency across team
Immediate draft generation for nights and holidays
Goes live in 24 hours without replacing existing helpdesk
Grounded AI with 95%+ accuracy and zero hallucinations
Resolves up to 60% of tickets autonomously
Unified quality scoring for AI and human agents
Consistent answers across chat, email, voice, and text channels
MailsRAG
IrisAgent