MailsRAG vs FirstReply

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

MailsRAG compared with FirstReply
Detail	MailsRAG	FirstReply
What it does	AI email operations for support and sales teams	AI customer service assistant that answers your customers automatically across email, chat, WhatsApp and social messages in one shared inbox
Stage	Not given	Not given
Founded	Not given	Not given
Based in	Not given	AT
Pricing model	Freemium	Freemium
Pricing	Basic: 200 queries/month with public knowledge base only; Pro: Unlimited monthly usage, includes 1 hosted private knowledge base; Enterprise: Custom pricing with private or on-prem deployment available by project.	Basic: $39/month (3 channels, 5 team members); Startup: $79/month (8 channels, 15 team members); Business: $199/month (20 channels, 25 team members). All plans include unlimited conversations and contacts, and start with a 14-day free trial.
Key features	Automatic email polling via IMAP/SMTP AI draft generation with LLM Private RAG knowledge retrieval Support for PDF, Word, Excel, TXT, HTML documents Multilingual language detection and reply Review-first workflow with optional automation Visual evidence citations for auditability No-code setup in minutes Consistent tone and professional drafts Private or on-prem Enterprise deployment	Centralized inbox for email, WhatsApp, chat, LinkedIn, Facebook Messenger, Instagram, and app store reviews Automatic reply drafting with human review option Automatic translation to and from customer language Knowledge base import from Notion, GitBook, ClickUp, GitHub, helpdesk or website Automatic request categorization and prioritization Request priority management and assignment Reporting dashboard with support metrics Website chat widget integration API access for custom integrations
What makes it different	Review-first workflow reduces risk before sending Reduces email response time from 3-5 minutes to 30 seconds per email Knowledge-grounded replies ensure consistency across team Immediate draft generation for nights and holidays	GDPR-compliant data processing with servers in secure European data centers Built by the team behind timesheet.io with experience running their own support operations Supports almost any language with automatic translation 14-day free trial on all plans with no credit card required
Community votes	0	0
DR (Domain Rating by Ahrefs)	1 no change since last check	4 no change since last check
Trust Flow (Majestic)	3	0
Citation Flow (Majestic)	12	15
Referring domains (Majestic)	3	6

5 details filled in for both companies.

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