IrisAgent vs Custard AI
A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.
IrisAgent compared with Custard AI
| Detail | 
IrisAgent | 
Custard AI |
|---|
| What it does | Grounded AI customer support that resolves tickets, assists agents, and scores every conversation
| AI staff that handle conversations across your website, app and phone
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| Stage | Established
| Not given
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| Founded | 2019
| Not given
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| Based in | US
| Not given
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| Pricing model | Freemium
| Paid
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| Pricing | Free plan with IrisGPT chatbot and AI Search widget. Standard plan starting at $500/month. Enterprise custom pricing.
| Pay-as-you-go credits: phone 1.9 credits ($0.19) per minute, phone number $3.85 per month. No subscription required.
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| Key features | - Resolve chat, email, voice, and text conversations automatically
- Agent Assist with suggested replies and next steps
- Support Analyst for conversation insights and trends
- Smart Operating Procedures in plain English
- Grounding in knowledge base and past tickets
- Bi-directional sync with Zendesk, Salesforce, Intercom, Freshworks, HubSpot
- Voice AI for phone support resolution
- Hallucination Removal Engine with 95%+ accuracy
| - Website chat widget embed
- Phone and voice calls
- WhatsApp integration
- Video conversations
- Email support
- iOS and Android apps
- Live system lookups and data changes
- Signed webhooks and results
- Sessions API for custom UI
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| What makes it different | - Goes live in 24 hours without replacing existing helpdesk
- Grounded AI with 95%+ accuracy and zero hallucinations
- Resolves up to 60% of tickets autonomously
- Unified quality scoring for AI and human agents
- Consistent answers across chat, email, voice, and text channels
| - Single AI brain across all communication channels
- Systems stay in control of data
- Pay per conversation, no subscription
- API key security on server only
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 53 ▲ +1 (up) since last check | 18 ● no change since last check |
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| Trust Flow (Majestic) | 16 | 0 |
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| Citation Flow (Majestic) | 38 | 12 |
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| Referring domains (Majestic) | 352 | 1 |
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5 details filled in for both companies.
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