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Hazelchat vs Tiledesk

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Hazelchat compared with Tiledesk
DetailHazelchat logo HazelchatTiledesk logo Tiledesk
What it doesBuild, launch and optimize your own customer-facing agent AI Operating System for building agentic AI solutions and automating conversations
StageNot given Established
FoundedNot given Not given
Based inDE IT
Pricing modelFreemium Freemium
PricingFree: €0 forever, 50 evidence answers a month, 1 verified website. Starter: €39/month, 750 evidence answers a month, 1 verified website, 7-day trial available. Business: €149/month, 3,000 evidence answers a month, 3 verified websites, 7-day trial available. Scale: from €449/month, 12,000 evidence an Free trial: 14 days with all premium features. Pro: €149/month (€124/month billed yearly), includes 3 users, 20 AI Agents, 5M AI Tokens per month, 3,000 conversations per month. Business: €499/month (€416/month billed yearly), includes 5 users, 50 AI Agents, 10M AI Tokens per month, 5,000 conversati
Key features
  • Build from your own content: import web pages, PDFs, Word documents, text files and Q&A
  • Source attribution: every answer shows the documents it came from
  • Integrations with Zapier, n8n, Pipedrive, HubSpot, Slack, Microsoft Teams, Google Sheets
  • Multiple AI models including Claude, OpenAI, DeepSeek and Mistral
  • Handoffs to live agents: direct visitors to contact forms or booking pages
  • Private testing before going live
  • Monitor unanswered questions and add approved answers to improve the agent
  • Transparent pricing with no hidden overage charges
  • Monthly reset with no rollover and 80% usage notification
  • Visual flow builder for AI agent design without coding
  • Native knowledge base with RAG for accurate AI responses
  • Multi-channel deployment across web, WhatsApp, voice, SMS, email and Facebook Messenger
  • Human-in-the-loop with seamless escalation to human agents
  • Prompt chaining for complex multi-step automation workflows
  • MCP (Model Context Protocol) integration with external tools and APIs
  • Multiple specialized AI agents with automatic routing
  • Self-learning capabilities that improve from human interactions
  • On-premises deployment with local LLMs and vector stores
  • AI copilot for human agents with real-time assistance
What makes it different
  • Only uses your approved content, not the open internet
  • Says when it doesn't know instead of guessing
  • Every answer shows its sources with citations
  • Free to test, pay only for working answers
  • No credit card required for free plan
  • Open-source platform with full control over source code and deployments
  • No-code visual builder requiring zero programming knowledge
  • Agentic architecture supporting task execution beyond text generation via MCP
  • Self-learning agents that automatically improve from real conversations
  • Deployment flexibility with cloud, on-premises, and local LLM options
Free planNot given Not given
Open sourceNot given Not given
PlatformsNot given Not given
Public APINot given Not given
Community votes00
DR (Domain Rating by Ahrefs)41 no change since last check62 no change since last check
Trust Flow (Majestic)1311
Citation Flow (Majestic)2632
Referring domains (Majestic)141044

6 details filled in for both companies.

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