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Hazelchat vs NiCE Cognigy

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Hazelchat compared with NiCE Cognigy
DetailHazelchat logo HazelchatNiCE Cognigy logo NiCE Cognigy
What it doesBuild, launch and optimize your own customer-facing agent Enterprise customer service AI and AI agents for voice and chat
StageNot given Established
FoundedNot given 2016
Based inDE DE
Pricing modelFreemium Not given
PricingFree: €0 forever, 50 evidence answers a month, 1 verified website. Starter: €39/month, 750 evidence answers a month, 1 verified website, 7-day trial available. Business: €149/month, 3,000 evidence answers a month, 3 verified websites, 7-day trial available. Scale: from €449/month, 12,000 evidence an Not given
Key features
  • Build from your own content: import web pages, PDFs, Word documents, text files and Q&A
  • Source attribution: every answer shows the documents it came from
  • Integrations with Zapier, n8n, Pipedrive, HubSpot, Slack, Microsoft Teams, Google Sheets
  • Multiple AI models including Claude, OpenAI, DeepSeek and Mistral
  • Handoffs to live agents: direct visitors to contact forms or booking pages
  • Private testing before going live
  • Monitor unanswered questions and add approved answers to improve the agent
  • Transparent pricing with no hidden overage charges
  • Monthly reset with no rollover and 80% usage notification
  • Multi-language support in 100+ languages
  • Voice and chat interactions across omnichannel
  • Agent Copilot for human-AI collaboration
  • Hybrid composite AI with deterministic rules
  • Enterprise integration with 110+ prebuilt connectors
  • AI Ops Center for governance and monitoring
What makes it different
  • Only uses your approved content, not the open internet
  • Says when it doesn't know instead of guessing
  • Every answer shows its sources with citations
  • Free to test, pay only for working answers
  • No credit card required for free plan
  • Proven at production scale with 2.6B+ annual interactions
  • Works with existing contact center platforms without rip-and-replace
  • Autonomous agentic AI with full governance and compliance
Free planNot given Not given
Open sourceNot given Not given
PlatformsNot given Not given
Public APINot given Not given
Community votes00
DR (Domain Rating by Ahrefs)41 no change since last check73 no change since last check
Trust Flow (Majestic)1322
Citation Flow (Majestic)2645
Referring domains (Majestic)141982

4 details filled in for both companies.

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