AI agent management platform for enterprise customer service
Stage
Established
Not given
Founded
Not given
Not given
Based in
Not given
DE
Pricing model
Freemium
Contact for pricing
Pricing
Starter: Free (500 minutes per year, $0.15 per minute overage). Build: $149 per month (1,500 minutes per year, $0.14 per minute overage). Scale: $499 per month (7,000 minutes per year, $0.13 per minute overage). Enterprise: Custom pricing with volume-based rates and no overages.
Consumption-based pricing: per minute for voice and per interaction for chat. Rates reflect complexity of use case. Custom plans built to fit specific business needs with defined rates and commitments.
Key features
Code-based agent logic (Python and TypeScript SDKs)
Integrated ASR, language and TTS in one runtime
Wideband voice codec (16 kHz)
Turn-taking and interruption handling
Real-time tuning and debugging tools
Quick deployment via CLI
Email support and SLA on Scale plan
Multi-language support for BPO
Escalation to human with full context
Agent Builder for low-code AI agent creation
Performance Lab for testing and simulation
Parloa Lens for production monitoring
Model Orchestration and Tuning
Conversational Infrastructure in 140+ languages
Enterprise Security & Governance
Parloa Zones for data sovereignty
Multi-region and multi-language scaling
AI agents continuously self-improve
Dark Journey discovery for identifying customer pain points
What makes it different
Single integrated runtime, not stitched third-party APIs
Built-in tenacity: agent retries, re-asks and escalates on failure
14-day deployment from kickoff to live call
99.9% uptime SLA across 100+ regulated deployments
Compliance certifications included on all plans at no extra cost
Self-improving AI agents with Performance Flywheel™
Low-code platform accessible to non-specialists
Consumption-based pricing aligned with efficiency gains
SAP endorsed app premium certification
EU-built with data sovereignty and security by design
Guava
Parloa