AI agents with operational context to prevent and resolve failures across enterprise software, systems, and processes
Stage
Established
Established
Founded
Not given
2019
Based in
Not given
Not given
Pricing model
Freemium
Not given
Pricing
Starter: Free (500 minutes per year, $0.15 per minute overage). Build: $149 per month (1,500 minutes per year, $0.14 per minute overage). Scale: $499 per month (7,000 minutes per year, $0.13 per minute overage). Enterprise: Custom pricing with volume-based rates and no overages.
Free Plan at $0 with limited Lightrun AI SRE features; Pro and Enterprise plans available at custom pricing by contacting sales.
Key features
Code-based agent logic (Python and TypeScript SDKs)
Integrated ASR, language and TTS in one runtime
Wideband voice codec (16 kHz)
Turn-taking and interruption handling
Real-time tuning and debugging tools
Quick deployment via CLI
Email support and SLA on Scale plan
Multi-language support for BPO
Escalation to human with full context
AI agents with operational context across software, systems and business processes
Custom agents tailored to enterprise landscape including legacy services
Approval gates and confidence thresholds for agent actions
Enterprise compliance with ISO 27001 and SOC 2 Type II certification
TLS 1.3 encryption in transit and AES-256 encryption at rest
Dynamic telemetry and performance metrics collection
Multi-instance debugging for Kubernetes and Serverless
IDE plugins for IntelliJ, PyCharm, WebStorm and VS Code
PII redaction and data privacy controls
Reduced MTTR from hours to minutes
What makes it different
Single integrated runtime, not stitched third-party APIs
Built-in tenacity: agent retries, re-asks and escalates on failure
14-day deployment from kickoff to live call
99.9% uptime SLA across 100+ regulated deployments
Compliance certifications included on all plans at no extra cost
Only platform combining AI agents with full operational context of enterprise systems
Reduces incident resolution time by 90%
Works across legacy systems, SAP and modern platforms
763% ROI and $5.62M NPV over three years
Enterprise-grade security with logical tenant separation and AI sandboxes
Guava
Lightrun