AI agents for financial services customer operations
Stage
Established
Startup
Founded
Not given
2024
Based in
Not given
GB
Pricing model
Freemium
Contact for pricing
Pricing
Starter: Free (500 minutes per year, $0.15 per minute overage). Build: $149 per month (1,500 minutes per year, $0.14 per minute overage). Scale: $499 per month (7,000 minutes per year, $0.13 per minute overage). Enterprise: Custom pricing with volume-based rates and no overages.
Outcomes-based pricing model where customers pay only for successful query resolutions. Integration options include day 1 value on Intercom, Zendesk or Freshdesk, typically delivering 20-50% resolution rate for easiest queries, or more comprehensive integration achieving 80-90% handling time automat
Key features
Code-based agent logic (Python and TypeScript SDKs)
Integrated ASR, language and TTS in one runtime
Wideband voice codec (16 kHz)
Turn-taking and interruption handling
Real-time tuning and debugging tools
Quick deployment via CLI
Email support and SLA on Scale plan
Multi-language support for BPO
Escalation to human with full context
End-to-end dispute automation with evidence gathering and chargebacks
Collections agent for account arrears with personalized outreach
KYB automation with document verification and business checks
Insurance claims intake and processing
Customer service agent with conversation memory and action execution
Procedural agent controlled in plain language without coding
Built-in financial services compliance guardrails
Omnichannel support across phone, chat, email, SMS and social
Real-time monitoring and performance tracking
Multi-language support with same quality and compliance
What makes it different
Single integrated runtime, not stitched third-party APIs
Built-in tenacity: agent retries, re-asks and escalates on failure
14-day deployment from kickoff to live call
99.9% uptime SLA across 100+ regulated deployments
Compliance certifications included on all plans at no extra cost
Full operational depth covering back-office work that other AI agents avoid
Consistently higher CSAT than human teams with 98% customer satisfaction
No platform fees - pay only for successful query resolutions
Seamless integration with existing platforms without replatforming
Guava
Gradient Labs