Gradient Labs vs OpenLegion

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Gradient Labs compared with OpenLegion
Detail	Gradient Labs	OpenLegion
What it does	AI agents for financial services customer operations	AI teammates that do recurring business work with approvals, budgets, and receipts
Stage	Startup	MVP
Founded	2024	2025
Based in	GB	Not given
Pricing model	Contact for pricing	Freemium
Pricing	Outcomes-based pricing model where customers pay only for successful query resolutions. Integration options include day 1 value on Intercom, Zendesk or Freshdesk, typically delivering 20-50% resolution rate for easiest queries, or more comprehensive integration achieving 80-90% handling time automat	Free: 1,000 credits (one time), no card required. Pro: $29/month with 10,000 credits monthly. Team: $99/month with 35,000 credits monthly. Enterprise: from $1,500/month. Credits cost $0.001 each; typical costs are 6 credits for a chat message, 3 credits for a background task run, 15-60 credits for d
Key features	End-to-end dispute automation with evidence gathering and chargebacks Collections agent for account arrears with personalized outreach KYB automation with document verification and business checks Insurance claims intake and processing Customer service agent with conversation memory and action execution Procedural agent controlled in plain language without coding Built-in financial services compliance guardrails Omnichannel support across phone, chat, email, SMS and social Real-time monitoring and performance tracking Multi-language support with same quality and compliance	Agents run per task on demand with no servers to manage Every tool call is policy-checked with a receipt Approvals for third-party reach, deletion, and untrusted content Credential vault where the model only sees a handle, never a key Sandboxed code execution with deny-all egress by default Web chat on every plan; Slack and email on Team plan Per-agent budgets with work metered in credits Workspace export with activity log on Team and Enterprise plans
What makes it different	Full operational depth covering back-office work that other AI agents avoid Consistently higher CSAT than human teams with 98% customer satisfaction No platform fees - pay only for successful query resolutions Seamless integration with existing platforms without replatforming	Security and cost controls built in by default, not enterprise add-ons Idle agents cost nothing; work runs on demand then stops A standing team you can see with receipts for every action Built for work you have to answer for with approvals and audits
Community votes	0	0
DR (Domain Rating by Ahrefs)	55 no change since last check	20 no change since last check
Trust Flow (Majestic)	11	4
Citation Flow (Majestic)	37	30
Referring domains (Majestic)	458	105

7 details filled in for both companies.

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