Gradient Labs vs Onlay

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Gradient Labs compared with Onlay
Detail	Gradient Labs	Onlay
What it does	AI agents for financial services customer operations	Publish documents for feedback, pull edits and comments back into your agent
Stage	Startup	Not given
Founded	2024	Not given
Based in	GB	GB
Pricing model	Contact for pricing	Not given
Pricing	Outcomes-based pricing model where customers pay only for successful query resolutions. Integration options include day 1 value on Intercom, Zendesk or Freshdesk, typically delivering 20-50% resolution rate for easiest queries, or more comprehensive integration achieving 80-90% handling time automat	Free plan: $0, up to five active documents, documents up to 4 MB, 1 GB storage, last ten versions restorable, invite up to ten people per document. Pro plan: $10 USD per month (billed as $120 per year) or $12 USD per month (billed monthly), unlimited active documents, documents up to 16 MB, 50 GB st
Key features	End-to-end dispute automation with evidence gathering and chargebacks Collections agent for account arrears with personalized outreach KYB automation with document verification and business checks Insurance claims intake and processing Customer service agent with conversation memory and action execution Procedural agent controlled in plain language without coding Built-in financial services compliance guardrails Omnichannel support across phone, chat, email, SMS and social Real-time monitoring and performance tracking Multi-language support with same quality and compliance	Publish HTML or Markdown files with shareable links Readers can leave comments and edit text with author permission Pull edits and comments back as structured data MCP server for agents without file or command access Custom share links with passwords and expiry dates on Pro Version history with restore capability Publish entire folders as sites on Pro plan Connect to external APIs and embed sites on Pro
What makes it different	Full operational depth covering back-office work that other AI agents avoid Consistently higher CSAT than human teams with 98% customer satisfaction No platform fees - pay only for successful query resolutions Seamless integration with existing platforms without replatforming	Documents stay active at stable links across multiple published versions Works natively with AI coding agents without requiring manual context management CLI does not require Node, Python or other runtime dependencies Screenshots in comments are listed by ID and only fetched on request
Community votes	0	0
DR (Domain Rating by Ahrefs)	55 no change since last check	Not checked yet no change since last check
Trust Flow (Majestic)	11	0
Citation Flow (Majestic)	37	0
Referring domains (Majestic)	458	0

5 details filled in for both companies.

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