| What it does | AI agents for financial services customer operations
| Deploy production-grade AI agents in 2 minutes with built-in PII protection
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| Stage | Startup
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| Founded | 2024
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| Based in | GB
| NZ
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| Pricing model | Contact for pricing
| Freemium
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| Pricing | Outcomes-based pricing model where customers pay only for successful query resolutions. Integration options include day 1 value on Intercom, Zendesk or Freshdesk, typically delivering 20-50% resolution rate for easiest queries, or more comprehensive integration achieving 80-90% handling time automat
| Basic (Free): 100k tokens, 1k requests, GPT-6 Luna, email and community support. Starter: $19/month (was $49): 1m tokens, 10k requests, all models with newest first, priority 24/7 support, direct roadmap input, monthly 1:1 product call, free compliance assessment. Custom: contact for enterprise need
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| Key features | - End-to-end dispute automation with evidence gathering and chargebacks
- Collections agent for account arrears with personalized outreach
- KYB automation with document verification and business checks
- Insurance claims intake and processing
- Customer service agent with conversation memory and action execution
- Procedural agent controlled in plain language without coding
- Built-in financial services compliance guardrails
- Omnichannel support across phone, chat, email, SMS and social
- Real-time monitoring and performance tracking
- Multi-language support with same quality and compliance
| - Guardian Layer PII protection with remove, mask, transform or detect options
- Support for over 100 AI models including OpenAI, Anthropic, Google, Mistral and open-source
- Build with Python, JavaScript or visual no-code builder
- Multi-agent routing with specialized agents on different models
- Tools including web search, Gmail, X, URL scraping and document parsing
- Built-in knowledge base with automatic retrieval, embeddings and citations
- Zero infrastructure deployment with hosted endpoint and auto-scaling
- Session memory included in deployments
- Bring your own API key or use Custodian-managed models
- Custom entity types for PII protection
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| What makes it different | - Full operational depth covering back-office work that other AI agents avoid
- Consistently higher CSAT than human teams with 98% customer satisfaction
- No platform fees - pay only for successful query resolutions
- Seamless integration with existing platforms without replatforming
| - Guardian Layer proprietary PII protection keeps context while protecting sensitive data
- Deploy production agents in 2 minutes with no infrastructure setup
- One-line model switching across 100+ models without changing agent logic
- Complete support agent with knowledge base and memory in 6 lines of code
- Built-in multi-agent routing for specialized agent teams
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 55 ● no change since last check | 3 ● no change since last check |
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| Trust Flow (Majestic) | 11 | 9 |
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| Citation Flow (Majestic) | 37 | 23 |
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| Referring domains (Majestic) | 458 | 52 |
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Gradient Labs
Custodian Labs