Skip to content
Sign in Submit your app

FirstReply vs Custard AI

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

FirstReply compared with Custard AI
DetailFirstReply logo FirstReplyCustard AI logo Custard AI
What it doesAI customer service assistant that answers your customers automatically across email, chat, WhatsApp and social messages in one shared inbox AI staff that handle conversations across your website, app and phone
StageNot given Not given
FoundedNot given Not given
Based inAT Not given
Pricing modelFreemium Paid
PricingBasic: $39/month (3 channels, 5 team members); Startup: $79/month (8 channels, 15 team members); Business: $199/month (20 channels, 25 team members). All plans include unlimited conversations and contacts, and start with a 14-day free trial. Pay-as-you-go credits: phone 1.9 credits ($0.19) per minute, phone number $3.85 per month. No subscription required.
Key features
  • Centralized inbox for email, WhatsApp, chat, LinkedIn, Facebook Messenger, Instagram, and app store reviews
  • Automatic reply drafting with human review option
  • Automatic translation to and from customer language
  • Knowledge base import from Notion, GitBook, ClickUp, GitHub, helpdesk or website
  • Automatic request categorization and prioritization
  • Request priority management and assignment
  • Reporting dashboard with support metrics
  • Website chat widget integration
  • API access for custom integrations
  • Website chat widget embed
  • Phone and voice calls
  • WhatsApp integration
  • Video conversations
  • Email support
  • iOS and Android apps
  • Live system lookups and data changes
  • Signed webhooks and results
  • Sessions API for custom UI
What makes it different
  • GDPR-compliant data processing with servers in secure European data centers
  • Built by the team behind timesheet.io with experience running their own support operations
  • Supports almost any language with automatic translation
  • 14-day free trial on all plans with no credit card required
  • Single AI brain across all communication channels
  • Systems stay in control of data
  • Pay per conversation, no subscription
  • API key security on server only
Community votes00
DR (Domain Rating by Ahrefs)4 no change since last check18 no change since last check
Trust Flow (Majestic)00
Citation Flow (Majestic)1512
Referring domains (Majestic)61

5 details filled in for both companies.

More alternatives to FirstReply More alternatives to Custard AI

Get help