| Key features | - Multi-agent environment with RBAC, SSO, audit logs, and secret management
- SOC 2 certified and designed for exportability with no lock-in
- Integrates with CRMs, HRIS, PLMs, and other enterprise systems
- Unified ingestion from SharePoint, CRMs, wikis, and structured databases
- Hybrid search combining keyword and vector-based semantic understanding
- Multi-step reasoning for complex queries requiring multiple steps of analysis
- Document comprehension for complex PDFs, tables, diagrams, and scanned content
- Role-based access control respecting security models
- SaaS, on-premises, or hybrid deployment options
| - Multi-step case resolution including refunds, subscription changes, order disputes
- Native integrations with helpdesk, CRM, order management, billing, and payment tools
- Automated escalation to humans for unclear or sensitive cases
- Revenue optimization through churn prevention and upselling
- Context-aware natural conversation across channels
- Support across full customer journey from pre-purchase to retention
- Voice, chat, email, and social channels in 90+ languages
- Complete decision transparency and traceability logging
- Agent Graph visual system with real-time coordination
- Forward-Deployed delivery with embedded engineers
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| What makes it different | - 99% hallucination-free with verified answers and clear source citations
- Every agent validated to move a KPI such as revenue, cost, or risk
- Both AI agency and platform for end-to-end solutions
- Pre-configured agents deployable in as little as 24 hours
| - Resolves up to 87% of support cases and cuts costs up to 60%
- Live in weeks, not quarters with no engineering team required
- Pre-trained agents arrive with industry knowledge
- Full visibility with no black box decisions
- Agents reason within guardrails instead of following rigid scripts
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fifthelement
Ace Waves