Deacon vs FirstReply

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Deacon compared with FirstReply
Detail	Deacon	FirstReply
What it does	AI customer support agent that answers from your docs in seconds and shows you what your customers need	AI customer service assistant that answers your customers automatically across email, chat, WhatsApp and social messages in one shared inbox
Stage	Not given	Not given
Founded	Not given	Not given
Based in	GB	AT
Pricing model	Freemium	Freemium
Pricing	Free: $0/month (50 answers/month). Starter: $40/month billed yearly at $480/year (1,000 answers/month). Growth: $120/month billed yearly at $1,440/year (4,000 answers/month).	Basic: $39/month (3 channels, 5 team members); Startup: $79/month (8 channels, 15 team members); Business: $199/month (20 channels, 25 team members). All plans include unlimited conversations and contacts, and start with a 14-day free trial.
Key features	Answers from your own documentation without hallucinating Replies in customer's language Human handoff with email notifications Conversation logs and search Topics grouped by question frequency Website analytics and funnels Answer once, Deacon learns it Customizable widget styling Support for multiple content sources 24/7 answering without monitoring	Centralized inbox for email, WhatsApp, chat, LinkedIn, Facebook Messenger, Instagram, and app store reviews Automatic reply drafting with human review option Automatic translation to and from customer language Knowledge base import from Notion, GitBook, ClickUp, GitHub, helpdesk or website Automatic request categorization and prioritization Request priority management and assignment Reporting dashboard with support metrics Website chat widget integration API access for custom integrations
What makes it different	Honest answers only from your docs, never invents information Every feature on every plan, including free No surprise bills, transparent pricing Customer insights grouped by frequency	GDPR-compliant data processing with servers in secure European data centers Built by the team behind timesheet.io with experience running their own support operations Supports almost any language with automatic translation 14-day free trial on all plans with no credit card required
Community votes	0	0
DR (Domain Rating by Ahrefs)	13 +1 (up) since last check	4 no change since last check
Trust Flow (Majestic)	25	0
Citation Flow (Majestic)	24	15
Referring domains (Majestic)	74	6

6 details filled in for both companies.

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