| What it does | AI customer service software that resolves repetitive support tickets autonomously and drafts replies for agents
| Grounded AI customer support that resolves tickets, assists agents, and scores every conversation
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| Stage | Established
| Established
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| Founded | 2020
| 2019
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| Based in | US
| US
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| Pricing model | Not given
| Freemium
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| Pricing | CoSupport AI Agent: $0.50 per resolved ticket, first 1,000 AI responses free. CoSupport AI Assistant: $0.04 per AI response. Unresolved tickets cost nothing. No seats needed, no long-term contract.
| Free plan with IrisGPT chatbot and AI Search widget. Standard plan starting at $500/month. Enterprise custom pricing.
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| Key features | - Autonomous ticket resolution for repetitive L1 support requests
- AI-generated reply suggestions for human agents
- Support for 120+ languages with automatic language detection
- Integration with Zendesk, Freshdesk, Zoho Desk, Intercom, Salesforce, HubSpot, and Shopify
- Image, video, and document analysis in support tickets
- Omnichannel support across chat, email, voice, and social
- Business intelligence and resolution reporting
- Patented architecture resistant to hallucinations
- No-code setup and deployment
| - Resolve chat, email, voice, and text conversations automatically
- Agent Assist with suggested replies and next steps
- Support Analyst for conversation insights and trends
- Smart Operating Procedures in plain English
- Grounding in knowledge base and past tickets
- Bi-directional sync with Zendesk, Salesforce, Intercom, Freshworks, HubSpot
- Voice AI for phone support resolution
- Hallucination Removal Engine with 95%+ accuracy
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| What makes it different | - Pay only for resolved tickets, not seats or monthly fees
- 99% response accuracy with patented architecture that prevents hallucinations
- Can implement in 10 minutes with no code required
- Dedicated server per client with enterprise-grade security
- First 1,000 AI responses free with no long-term contract
| - Goes live in 24 hours without replacing existing helpdesk
- Grounded AI with 95%+ accuracy and zero hallucinations
- Resolves up to 60% of tickets autonomously
- Unified quality scoring for AI and human agents
- Consistent answers across chat, email, voice, and text channels
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 64 ● no change since last check | 52 ● no change since last check |
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| Trust Flow (Majestic) | 23 | 16 |
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| Citation Flow (Majestic) | 38 | 38 |
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| Referring domains (Majestic) | 688 | 352 |
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CoSupport
IrisAgent