CoSupport vs FirstReply

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

CoSupport compared with FirstReply
Detail	CoSupport	FirstReply
What it does	AI customer service software that resolves repetitive support tickets autonomously and drafts replies for agents	AI customer service assistant that answers your customers automatically across email, chat, WhatsApp and social messages in one shared inbox
Stage	Established	Not given
Founded	2020	Not given
Based in	US	AT
Pricing model	Not given	Freemium
Pricing	CoSupport AI Agent: $0.50 per resolved ticket, first 1,000 AI responses free. CoSupport AI Assistant: $0.04 per AI response. Unresolved tickets cost nothing. No seats needed, no long-term contract.	Basic: $39/month (3 channels, 5 team members); Startup: $79/month (8 channels, 15 team members); Business: $199/month (20 channels, 25 team members). All plans include unlimited conversations and contacts, and start with a 14-day free trial.
Key features	Autonomous ticket resolution for repetitive L1 support requests AI-generated reply suggestions for human agents Support for 120+ languages with automatic language detection Integration with Zendesk, Freshdesk, Zoho Desk, Intercom, Salesforce, HubSpot, and Shopify Image, video, and document analysis in support tickets Omnichannel support across chat, email, voice, and social Business intelligence and resolution reporting Patented architecture resistant to hallucinations No-code setup and deployment	Centralized inbox for email, WhatsApp, chat, LinkedIn, Facebook Messenger, Instagram, and app store reviews Automatic reply drafting with human review option Automatic translation to and from customer language Knowledge base import from Notion, GitBook, ClickUp, GitHub, helpdesk or website Automatic request categorization and prioritization Request priority management and assignment Reporting dashboard with support metrics Website chat widget integration API access for custom integrations
What makes it different	Pay only for resolved tickets, not seats or monthly fees 99% response accuracy with patented architecture that prevents hallucinations Can implement in 10 minutes with no code required Dedicated server per client with enterprise-grade security First 1,000 AI responses free with no long-term contract	GDPR-compliant data processing with servers in secure European data centers Built by the team behind timesheet.io with experience running their own support operations Supports almost any language with automatic translation 14-day free trial on all plans with no credit card required
Community votes	0	0
DR (Domain Rating by Ahrefs)	64 no change since last check	4 no change since last check
Trust Flow (Majestic)	23	0
Citation Flow (Majestic)	38	15
Referring domains (Majestic)	688	6

5 details filled in for both companies.

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