| What it does | AI customer service software that resolves repetitive support tickets autonomously and drafts replies for agents
| AI customer service agent that answers questions, takes actions and enforces policies
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| Stage | Established
| Not given
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| Founded | 2020
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| Based in | US
| US
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| Pricing model | Not given
| Freemium
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| Pricing | CoSupport AI Agent: $0.50 per resolved ticket, first 1,000 AI responses free. CoSupport AI Assistant: $0.04 per AI response. Unresolved tickets cost nothing. No seats needed, no long-term contract.
| Free plan: $0/month with 50 resolution credits. Hobby: $39/month (monthly) or $29/month billed yearly ($348/year) with 1,000 credits. Standard: $139/month (monthly) or $104/month billed yearly ($1,248/year) with 4,500 credits. Pro: $449/month (monthly) or $337/month billed yearly ($4,044/year) with
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| Key features | - Autonomous ticket resolution for repetitive L1 support requests
- AI-generated reply suggestions for human agents
- Support for 120+ languages with automatic language detection
- Integration with Zendesk, Freshdesk, Zoho Desk, Intercom, Salesforce, HubSpot, and Shopify
- Image, video, and document analysis in support tickets
- Omnichannel support across chat, email, voice, and social
- Business intelligence and resolution reporting
- Patented architecture resistant to hallucinations
- No-code setup and deployment
| - Multi-channel support: chat, email, WhatsApp, and voice
- Policy-based governance with deterministic rules
- Integration with helpdesk, CRM, and business systems
- AI Actions for external tools and capabilities
- Release management with version history and rollback
- Policy simulation and testing before deployment
- Decision audit trails with policy records
- Human approval queues and escalation
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| What makes it different | - Pay only for resolved tickets, not seats or monthly fees
- 99% response accuracy with patented architecture that prevents hallucinations
- Can implement in 10 minutes with no code required
- Dedicated server per client with enterprise-grade security
- First 1,000 AI responses free with no long-term contract
| - Governance and policy controls built into every paid plan, not just enterprise
- Transparent decision-making with audit trails and policy versions
- Start with answers only, add actions gradually
- 90%+ customer query resolution rate in the chat without escalation
- No AI in the policy decision loop; deterministic rules engine only
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 64 ● no change since last check | 22 ▲ +1 (up) since last check |
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| Trust Flow (Majestic) | 23 | 5 |
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| Citation Flow (Majestic) | 38 | 19 |
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| Referring domains (Majestic) | 688 | 2 |
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CoSupport
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