| What it does | AI-powered outbound call center platform for sales and revenue teams
| Grounded AI customer support that resolves tickets, assists agents, and scores every conversation
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| Stage | Established
| Established
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| Founded | 2006
| 2019
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| Based in | US
| US
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| Pricing model | Contact for pricing
| Freemium
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| Pricing | Customized pricing based on number of seats, features, and integrations. Annual plans available with 20% discount. Volume-based pricing for larger teams. No hidden fees; carrier fees billed separately.
| Free plan with IrisGPT chatbot and AI Search widget. Standard plan starting at $500/month. Enterprise custom pricing.
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| Key features | - Predictive and power dialing with sub-5-second speed-to-lead
- Intelligent call classification and answering machine detection
- Workflow automation and campaign management
- Configurable cadences and retry logic
- Real-time reporting and analytics
- Intelligent number management with dynamic carrier scoring
- Omnichannel capabilities including voice, email, and SMS
- Salesforce integration
- Compliance and regulatory tools
- AI-powered voice agent Voso.ai
| - Resolve chat, email, voice, and text conversations automatically
- Agent Assist with suggested replies and next steps
- Support Analyst for conversation insights and trends
- Smart Operating Procedures in plain English
- Grounding in knowledge base and past tickets
- Bi-directional sync with Zendesk, Salesforce, Intercom, Freshworks, HubSpot
- Voice AI for phone support resolution
- Hallucination Removal Engine with 95%+ accuracy
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| What makes it different | - Fastest speed-to-lead in the industry at sub-5 seconds
- Proven contact rate improvements up to 4X with intelligent number management
- White-glove onboarding and dedicated customer success team
- Industry expertise serving BPO, financial, real estate, insurance, and lead generation verticals
- Advanced compliance capabilities and regulatory expertise
| - Goes live in 24 hours without replacing existing helpdesk
- Grounded AI with 95%+ accuracy and zero hallucinations
- Resolves up to 60% of tickets autonomously
- Unified quality scoring for AI and human agents
- Consistent answers across chat, email, voice, and text channels
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 68 ▼ −1 (down) since last check | 52 ● no change since last check |
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| Trust Flow (Majestic) | 28 | 16 |
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| Citation Flow (Majestic) | 51 | 38 |
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| Referring domains (Majestic) | 1919 | 352 |
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Convoso
IrisAgent