Chaty.ai vs FirstReply

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Chaty.ai compared with FirstReply
Detail	Chaty.ai	FirstReply
What it does	AI phone receptionist and website chatbot for tourism and experience operators	AI customer service assistant that answers your customers automatically across email, chat, WhatsApp and social messages in one shared inbox
Stage	Startup	Not given
Founded	2024	Not given
Based in	AU	AT
Pricing model	Paid	Freemium
Pricing	Starter (Free, 1,000 credits/month, website chat only); Traveller ($29/mo AUD, 5,000 credits/month); Basecamp ($159/mo AUD, 15,000 credits/month, with off-season $79.50); Horizon ($249/mo AUD, 30,000 credits/month, with off-season $124.50); Journey ($399/mo AUD, 60,000 credits/month, with off-season	Basic: $39/month (3 channels, 5 team members); Startup: $79/month (8 channels, 15 team members); Business: $199/month (20 channels, 25 team members). All plans include unlimited conversations and contacts, and start with a 14-day free trial.
Key features	Natural conversation handling without menu systems Direct booking into Rezdy, FareHarbor, ROLLER, Bókun, Bookeo and Checkfront Live availability checking from booking system Customisable AI voices: 541 options across 51 locales Automatic knowledge base from website Call forwarding and transfer to human agents GDPR and PCI compliance with AWS hosting Website chat widget on every plan WhatsApp coming soon in US, Australia, New Zealand, UK	Centralized inbox for email, WhatsApp, chat, LinkedIn, Facebook Messenger, Instagram, and app store reviews Automatic reply drafting with human review option Automatic translation to and from customer language Knowledge base import from Notion, GitBook, ClickUp, GitHub, helpdesk or website Automatic request categorization and prioritization Request priority management and assignment Reporting dashboard with support metrics Website chat widget integration API access for custom integrations
What makes it different	One knowledge base synced across phone, website chat and WhatsApp Writes bookings directly into your system while customer is still on the line No menus or scripts; natural conversation like a human receptionist Built by a tour operator who experienced the problem firsthand Setup in under an afternoon, no extra software needed	GDPR-compliant data processing with servers in secure European data centers Built by the team behind timesheet.io with experience running their own support operations Supports almost any language with automatic translation 14-day free trial on all plans with no credit card required
Community votes	0	0
DR (Domain Rating by Ahrefs)	14 no change since last check	4 no change since last check
Trust Flow (Majestic)	4	0
Citation Flow (Majestic)	28	15
Referring domains (Majestic)	40	6

6 details filled in for both companies.

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