AI agent platform to automate and monetize customer service
The open-source AI agent for company-wide work
Stage
Not given
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Founded
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Based in
LT
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Pricing model
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Freemium
Pricing
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Community (free): open-source self-hosted version with core agents, search, integrations, and community support. Business: $10/user/month billed annually, includes all core AI agent features, all integrations, SAML/OIDC single sign-on, priority email support, guided onboarding. Enterprise: custom pr
Key features
Multi-step case resolution including refunds, subscription changes, order disputes
Native integrations with helpdesk, CRM, order management, billing, and payment tools
Automated escalation to humans for unclear or sensitive cases
Revenue optimization through churn prevention and upselling
Context-aware natural conversation across channels
Support across full customer journey from pre-purchase to retention
Voice, chat, email, and social channels in 90+ languages
Complete decision transparency and traceability logging
Agent Graph visual system with real-time coordination
Forward-Deployed delivery with embedded engineers
Task execution across multiple tools
Permission-aware context retrieval
Support for commercial and self-hosted models
Hybrid search with BM25 and semantic search
Source citations for answers
Cost and token visibility by team and model
Code execution in sandboxed environments
25+ workplace connectors
Audit logs and compliance controls
What makes it different
Resolves up to 87% of support cases and cuts costs up to 60%
Live in weeks, not quarters with no engineering team required
Pre-trained agents arrive with industry knowledge
Full visibility with no black box decisions
Agents reason within guardrails instead of following rigid scripts
Open source with Apache 2.0 license allowing inspection and self-hosting
Single unified system replacing multiple specialized tools
Model-independent context layer avoiding re-ingestion when switching providers
Full cost transparency and token tracking across all models
Flexible deployment with managed or self-hosted options
Ace Waves
Omni