CallMissed

About CallMissed

CallMissed is an AI-native CRM and customer support platform built in Pune for B2C teams across India. It answers customer calls and messages in 22 Indian languages, books appointments, and logs the entire conversation on one customer record. The platform unifies voice, WhatsApp, SMS, email and web conversations, with AI agents that understand context, handle language code-switching, and transfer to humans when needed. It also offers an OpenAI-compatible developer API with language models on demand, speech-to-text, text-to-speech, image generation, and voice agents for developers.

• multilingual
• customer support
• omnichannel
• voice agent
• ai-native crm
• whatsapp ai
• after-hours automation

FAQ

Can the AI agent hold a real conversation?

Yes, the agent listens, handles interruptions and turn-taking, and transfers to a human with full context when needed.

Which languages does the AI agent really handle?

All 22 scheduled languages of India, on Indic-optimised models including the code-switching people actually speak.

How much does an AI voice agent call cost per minute?

A voice agent costs ₹4 per minute (Standard), ₹5 per minute (Expressive) or ₹6 per minute (Best latency), covering speech recognition, the language model and the voice, with a 30-second minimum per call.

Is CallMissed an alternative to Zendesk, Freshdesk, or Wati?

Partially. Traditional CRMs like Zendesk and Freshdesk are English-first and charge per seat. WhatsApp tools like Wati give messaging but no real AI. CallMissed is AI-first from day one, Indic-native, voice and chat unified, and billed on usage credits rather than per-seat licences.

What happens when nobody picks up the phone?

The call reaches a CallMissed agent instead of voicemail. It answers, works out what the caller wants, resolves it or books the callback, then writes the whole exchange onto the customer's record.