How do I get help on Best Digital Launch?
Use the help button to chat with our AI, search articles, or email our team at launch@zinndigital.com.
Updated
Find answers instantly
Hit the help button anywhere on the site. You can search these articles, talk to our AI assistant, or escalate to our team. The assistant knows your account (your listings, orders, invoices, claims, notices) when you're signed in—it'll explain what's going on, like why something isn't live yet. It can't edit anything or request sensitive data.
Reach the team
Submit a message via the help button or visit /contact. You'll get a ticket number emailed to you, and we'll reply by email. Just reply to that email thread to add more details.
Or email us directly: launch@zinndigital.com
We're here during Mon-Fri 08:00-20:00 UTC.
About us
Best Digital Launch is run by Zinn Digital® Ltd, registered in the United Kingdom.
Questions people ask
- Can the AI read my passwords or payment details?
- No. The assistant never asks for or accesses passwords or card numbers. It only reads what's visible in your account to help explain your status.
- How fast will I hear back from the team?
- We reply by email during office hours Mon-Fri 08:00-20:00 UTC. You'll get a ticket number right away so you can track your request.
- What if I want to email you directly?
- Send it to launch@zinndigital.com and you'll get a ticket number by email.