Enterprise customer service AI and AI agents for voice and chat
Stage
Not given
Established
Founded
Not given
2016
Based in
CZ
DE
Pricing model
Not given
Not given
Pricing
Starter: €160/year (€13.33/month); Business: €410/year (€34.17/month); also available in CZK (3,900 and 9,900 per year), USD (180 and 450 per year), and GBP (140 and 350 per year). Enterprise plans custom pricing on request.
Not given
Key features
Self-hosted on PHP hosting, VPS or Docker
Support for multiple AI providers with automatic failover
Knowledge base from website, sitemap, feeds and manual entries
AI-to-human handoff with operator mobile app
GDPR compliance tools including data export and erasure
Widget available in 11 languages
Team roles and permissions for access control
Multi-language support in 100+ languages
Voice and chat interactions across omnichannel
Agent Copilot for human-AI collaboration
Hybrid composite AI with deterministic rules
Enterprise integration with 110+ prebuilt connectors
AI Ops Center for governance and monitoring
What makes it different
No vendor lock-in: runs on your infrastructure with your own AI keys, no SaaS dependency
No AI token markup: pay AI providers directly for actual usage only
Data stays on your infrastructure, not hosted by vendor
Modular platform combining leads, support, FAQs, bookings and e-commerce in one chat
Proven at production scale with 2.6B+ annual interactions
Works with existing contact center platforms without rip-and-replace
Autonomous agentic AI with full governance and compliance
thatChat
NiCE Cognigy