Outcomes-based pricing model where customers pay only for successful query resolutions. Integration options include day 1 value on Intercom, Zendesk or Freshdesk, typically delivering 20-50% resolution rate for easiest queries, or more comprehensive integration achieving 80-90% handling time automat
Key features
AI Employee Marketplace with pre-built roles
6-layer memory system for AI employees
OAuth integration with 60+ apps
Multi-channel communication via chat, email, voice, Slack, and API
24/7 autonomous work with approval gates
Personal Assistant included with every account
Multiple workspaces with isolated data and billing
Alumni list preserving terminated employee history
End-to-end dispute automation with evidence gathering and chargebacks
Collections agent for account arrears with personalized outreach
KYB automation with document verification and business checks
Insurance claims intake and processing
Customer service agent with conversation memory and action execution
Procedural agent controlled in plain language without coding
Built-in financial services compliance guardrails
Omnichannel support across phone, chat, email, SMS and social
Real-time monitoring and performance tracking
Multi-language support with same quality and compliance
What makes it different
Built and operated by AI employees with one human founder guiding the company
AI employees learn from experience and share knowledge across the entire team
Complete transparency as an open company publishing company records and operating practices
Clear approval paths and human control over all AI work
Hands-on onboarding with one-on-one Applied AI Engineer sessions
Full operational depth covering back-office work that other AI agents avoid
Consistently higher CSAT than human teams with 98% customer satisfaction
No platform fees - pay only for successful query resolutions
Seamless integration with existing platforms without replatforming
Sistava
Gradient Labs